Customer Service Representative / Customer Care Associate

Linde Canada Inc.

Customer Service Representative / Customer Care Associate (full time)

St. Catharines, ON, Canada jobsnear.org req29273

The Customer Service Representative / Customer Care Associates are responsible for the coordination of telephone referrals, verification of criteria and appropriates funding in setting up clients for home oxygen therapy and related healthcare services. Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.

What you will enjoy doing*

• You will coordinate telephone referrals, verify eligibility criteria and appropriate funding, and set up clients for home oxygen therapy and related healthcare services
• Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues
• In addition, you shall be accountable for providing complete and accurate account setup and pricing data, and for maintaining the ongoing accuracy of customer information
• To Support Territory Managers by balancing your time between inside sales and customer service duties, helping the team achieve targeted sales budgets is part of your role
• Collect payments to ensure customer accounts remain current and track customer orders in JDE to confirm delivery and billing are completed
• You will be responsible for daily cash reconciliation and preparing bank deposits
• Ensure all outgoing mail is sent daily

What makes you great*

• High school diploma or equivalent is required for this role
• You have a minimum of two (2) years of customer service experience
• Retail sales experience is preferred
• You must have excellent communication, interpersonal, and organizational skills.
• Strong computer skills are considered an asset
• A commitment to safety is essential for this role
• You must demonstrate a proven ability to manage relationships with both existing and new customers, while maintaining knowledge of growth and development areas in home care sales

Why you will love working with us

At Medigas, the healthcare division of Linde Canada, Inc., you’ll join talented and diverse people throughout Canada, all working hard to make a difference in our client’s lives and make our organization successful. You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take on responsibility early in your career. Our employees’ contributions are valuable to our company, our clients, our communities and our shareholders.

Since the late 1960s, Medigas has been a leader in serving the Canadian healthcare market with the provision of home oxygen therapy, respiratory services, medical gases and related medical equipment. Everything we do is born out of our commitment to help people live better lives and to support the medical professionals who make it all possible.

What we offer you!

Linde est un leader mondial dans le domaine des gaz industriels et de l’ingénierie. Nous vivons notre mission de rendre notre monde plus productif chaque jour en fournissant des solutions, des technologies et des services de haute qualité qui rendent nos clients plus performants et qui contribuent à soutenir et à protéger notre planète.

L’entreprise dessert une variété de marchés finaux, notamment les produits chimiques et le raffinage, les aliments et les boissons, l’électronique, les soins de santé, la fabrication et les métaux primaires. Les gaz industriels de Linde sont utilisés dans d’innombrables applications, qu’il s’agisse d’oxygène pour sauver des vies dans les hôpitaux, de gaz de haute pureté et de gaz spéciaux pour la fabrication de produits électroniques, d’hydrogène pour les carburants propres et bien plus encore. Linde offre également des solutions de traitement des gaz à la fine pointe de la technologie afin de soutenir l’expansion des clients, l’amélioration de l’efficacité et la réduction des émissions.

This is an existing position with a starting salary of $46,960 per year.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application.

Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

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