Mpeople Recruitment
Job title:
Sales Account Manager
Company
Mpeople Recruitment
Job description
Mpeople Recruitment are currently seeking an enthusiastic and confident Account Manager on behalf of our client who are a reputable manufacturer based in Hyde.
- Location: Hyde (SK14)
- Hours of work: 9am – 5pm Mon-Thurs, Friday 9am – 4pm
- Salary: Upto £26,000 – £27,000 based on experience
You would be joining a team of 6 others made up of a mixture of sales and customer service, where all team members work together towards sales targets.Duties will include but not be limited to:
- Developing excellent relationships with regular clients
- Identifying opportunities to maximise customer spend
- Cross selling and upselling
- Responding to customer inquiries via phone, email, or in-person.
- Resolving customer complaints and issues in a professional and efficient manner.
- Providing information about products service, and company policies.
- Processing orders, forms, applications and requests.
- Keeping records of customer interactions and transactions.
- Communicating and coordinating with internal departments to resolve customer issues.
- Identifying and escalating priority issues.
- Handling customer complaints, providing appropriate solutions and alternative within the time limits.
- Following communication procedure, guidelines, and policies
- Taking the extra mile to engage customers.
- Discussing products and services, assisting customers in selecting those that are best suited for them.
- Presenting and following up quotations
The required traits, skills, and background:
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Accuracy and attention to detail
- Ability to multi-task, prioritize, and manage time effectively.
- Making outbound calls to generate sales from lapsed and new potential customers.
- Promoting, selling and obtaining orders from prospective customers over the phone.
- Discussing products and services, assisting customers in selecting those that are best suited for them.
- Presenting and following up quotations
- Documenting customer information and utilizing information already collated.
- Develop long term collaborative relationships with customers.
- Provide potential and existing customers with the highest level of customer service.
- Oversee sales process from start to finish, ensuring service quality and general transactional satisfaction.
- If needed face to face meetings on and offsite.
- Prepare and present achievements and KPI.
- Planning and organising skills.
- Ability to prioritise own workload.
- Keen interest in learning about Products.
Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV’s received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.
Expected salary
£26000 – 27000 per year
Location
Hyde, Greater Manchester
Job date
Sat, 03 Aug 2024 02:19:06 GMT
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