Network Development Manager, GCNA Border Network

DESCRIPTION

Amazon’s network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

The Network Development Manager of GCNA Delivery will deliver and enable Internet and border-network connectivity experience that sets the global standard for AWS network performance, availability, security and cost for our customers. The manager will be part of a team owning the planning and delivery of all Amazon border and internet network connectivity. Amazon.com is looking for a highly motivated Network Engineering Manager to help build and scale one of the world’s largest networks.

This Network Development Manager will:

• Lead a team of highly qualified network development engineers and work with partner teams
• Be a technical and solution oriented leader with the ability to deep dive and break down complex tasks
• Ensure that design, management, implementation and deployment operations are sound and executed at scale, safely keeping AWS ahead of customers’ demand
• Continuously promote safe delivery through change control, automation, innovation and operational excellence initiatives
• Focus and manage operations and process optimization using relevant data, metrics and dashboarding techniques
• Keep close and collaborate with internal customers, partner teams and other stakeholders on Internet capacity delivery operations, planning and initiatives.

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

Key job responsibilities

Operational Excellence

As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes and procedures to improve efficiency in our day-to-day tasks and projects.

Operational Measurement and Optimization

As a Network Engineering manager you will be expected to drive quality into the metrics we report and to create mechanisms to assist us in focusing on the areas that give us the best ROI. This includes measurement of the Internet operational performance, availability, network capacity, trends, etc. You will drive and define processes that optimize our workflow and create efficiencies in how we operate to drive continual improvement.

Technical Leadership

As a manager of a highly technical team, which has responsibility for performance and operational availability of the Amazon global Internet network, you will be expected to have a deep knowledge of your area. As part of your role, you will be required to review and approve network changes for your team. Additionally, you will on occasion need to develop a detailed, low-level understanding of network issues that do occur and to be able to represent those issues at operational management review meetings.

Goal Setting and Delivery

You will directly own defining or refining and delivering strategic goals for your team. As part of this responsibility, you will be expected to communicate goals to the team, align the necessary resources, and communicate status to the wider leadership team.

Performance Management/Team Health

You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and soft skills mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 7x8x365 operational rotation.

Recruiting and Hiring

You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

Automation

You will be heavily involved in developing automation, as well as setting our sister automation teams’ roadmap, based upon analyzing and identifying significant opportunities where automation can tackle volume, systemic or critical operational issues.

12×7 Oncall

As the leader of this team, you will be expected to be part of a 12×7 management escalation rotation.

This is an amazing opportunity in terms of responsibility, interesting challenges and high visibility. The successful candidate will have a proven track record of success in driving operational excellence, including coordinating and driving issues to resolution autonomously utilizing excellent judgment skills. Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical team is crucial to success. Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon.

About the team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Dublin, D, IRL

BASIC QUALIFICATIONS

8+ years in a technology role and 4+ years in a management role · 3+ years experience with ISP and Internet scale networking, background in building, scaling and operating large-scale global networks. · 2+ years experience contributing to the creation and implementation of high quality, high volume recruiting plans · 3+ years experience representing your team/technical area to senior management · B.S. in Computer Science or four years’ equivalent . Experience in a large-scale enterprise environment is required with experience in either a Planning or Network Engineering role highly recommended

PREFERRED QUALIFICATIONS

Must have a high degree of organizational skill and be very detail-oriented. Must be able to interact with and influence people at all levels and have excellent communication skills. Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon. Experience in building and managing a team of strong technical people and prior ownership of the operation of a mission-critical team is crucial to success. The successful candidate will have a proven track record of success in delivering complex projects, including coordinating and driving issues to resolution autonomously utilizing excellent project management skills. Key Skills Strong leadership skills Strong technical skills Strong interpersonal skills Strong mentoring skills Strong written and verbal communication skills Strong analytical skills. Strong presentation skills Ability to cope under pressure Ability to understand and drive service management/SLAs Ability to coordinate multiple activities and work in a high pace environment Meets/exceeds Amazon’s leadership principles requirements for this role Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

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