Farm Commerce Advisor

Job Title

Farm Commerce Advisor

Location

East Syracuse, New York

Description

Proactively serve all farmer owners of DFA and its affiliate co-ops by educating and informing them about DFA Farm Supplies and its offerings. Responsible for accurate and timely order entry and building customer relationships with members.

Location: this position is open to candidates that are based in Kansas City, KS or Syracuse, NY. It is an on-site hybrid role.

Areas of Accountability:

• Customer Responsibility
• Responsible for daily order entry on all customer accounts. Receive and/or make calls on a regular basis to customer base and staff. Provide feedback from member interactions to senior management to aid in future program development. Active suggestive upselling and providing information about products and services being offered. Build effective business relationships with members and grow the Farm Supplies business by identifying and meeting member needs.
• Teamwork and Collaboration
• Acts as a key member of the Sales Team with a focus on entire customer base. May provide and/or receive input from across functional boundaries. Provide support and backup for outside sales team and management team as needed
• Leadership
• Acts with integrity. Treats others with dignity and respect. Models behavior that is consistent with DFA Core Values. Delivers on commitments and deadlines and holds others accountable for the same
• Communication
• Effectively communicates with all levels of the organization. Demonstrates sound oral and written communication skills

Duties & Responsibilities:

• Primary focus is to answer inbound customer calls with accurate and prompt entry into POS system. Focus on ability to drive sales and assist in identifying and assess customers’ needs, questions and complaints
• Exude professionalism, patience and “people-first” attitude
• Be knowledgeable of all products & product lines
• Attention to detail with high level accuracy of data entry
• Utilize the various systems and processes including:
• Input orders
• Log phone calls
• Record complaints / problems
• Monitor daily reports
• Record account activities
• Process inbound (phone /email /website /fax) requests from members for:
• Order placement and/or order follow up
• Product information
• Program details
• Order issues
• Other duties as assigned

Requirements

Education & Experience:

• Minimum 5 years experience in dealing directly with customers either by telephone or in person
• Agricultural industry experience – particularly dairy – a plus

Necessary Knowledge, Skills & Abilities:

• Previous customer service experience with a demonstrated history of meeting or exceeding goals
• Excellent telephone skills
• Highly organized
• Ability to work in a fast paced, team environment
• Personable
• Works well under pressure
• Ability to resolve problems
• Computer Experience: JDE, Salesforce, Excel, Word, SAP, Outlook, Microsoft Teams

Required Competencies:

• Customer Service
• Influencing
• Critical thinking

An Equal Opportunity Employer

Pay Range

$19.00 – $25.00 / hour

Read Full Description