Senior Manager – Client Services

Job Description

Senior Director – Sales in Services/Energy/Utilities/Resources/Telecom

Senior Manager – Client Services

Remote within USA – Work from anywhere

Business Travel is required.

Infosys BPM is seeking to hire a Senior Director of New Business Sales to manage and expand the footprint of the Infosys Business Process Management/Outsourcing across new client accounts in the Energy, Utilities and Telecom domain. The Senior Director is responsible for creating new business and opening new accounts for Infosys BPM. This role’s expectation is to utilize current contacts to open doors to new logos to our existing client base.

Role Description:

• Hunter role with expectation to utilize existing contacts to introduce Infosys to new logos.
• Business development: Manage and build a pipeline. Own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Solution Development: Collaborate with offshore Solution teams to understand clients needs aspirations and customize our solutions to meet them. Collaborate with offshore solution, technology, pricing and delivery teams to drive AI and automation rich solutions.
• Commercial negotiations: Must understand commercial and pricing models and understand art of commercial negotiation.

Required Experience:

• Understanding and experience in the Energy, Utilities and Telecom sectors.
• Significant experience in new business development and closing large deals. 
• Ability to utilize extensive contact list to bring in new logo business.
• Proven track record of interacting and building relationships with CXO level
• Understanding of sales cycle, key influencers, budget cycles and client’s bid process.
• Hands-on experience with proposal creation and leading proposal presentations.
• Ability to guide and collaborate with internal cross functional teams.
• Strong leadership, interpersonal, communication and presentation skills.
• Having a wide variety of BPO, Management Consulting and Business Consulting Engagement experience.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 14+ years of experience, with strong sales/relationship management/account management experience.

Preferred Qualifications:

• Track record as a Hunter with the ability to bring new contacts and new logos with extensive connections within the domain.
• Knowledge of Energy, Utilities and Telecom industry trends and insights.
• Good understanding of industry specific business issues and drivers in BPO outsourcing space.
• Global Delivery Model experience.
• Global Business Services experience.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Work Model:

This role is a remote role within the US, with the option to work from home or local office. This role is client facing and will require business travel to be onsite at the client site, as necessary. This role will require flexibility in work hours to collaborate with offshore colleagues. 

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 58,090 employees from 111 nationalities, as of June, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Auto req ID

121659BR

Role Designation

2817ASMCS Senior Manager – Client Services

State / Region / Province

Georgia, Texas

Country

USA

Interest Group

IBPO USA

Role

Engagement Manager

Company

IBPO USA

Work Location

Atlanta, GA, Dallas, TX, Houston, TX

Domain

Telecom, Utilities

External Job Title

Senior Director – Sales

Read Full Description