Customer Service Representative I in Markham, Ontario

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office

Job Description

Customer Service Representative I

Location: Toronto, ON / Montreal, QC

Thermo Fisher Scientific Inc. is seeking a highly motivated and detail-oriented Customer Service Representative I to join our team. This position offers a unique opportunity for individuals with a passion for science and technology to excel in a fast-paced and collaborative environment. Whether based in Toronto or Montreal, you’ll play a crucial role in providing exceptional support and service to our customers.

Key Responsibilities:

• Deliver outstanding customer service for both internal and external clients, focusing on service repairs, parts management, and scientific instrumentation.

• Effectively manage multiple tasks and systems simultaneously while interacting with customers via phone and email, ensuring seamless service delivery.

• For Ontario-based candidates: Participate in warehouse operations, ensuring accuracy and efficiency in all logistics and inventory management tasks.

• For Montreal-based candidates: The focus will remain on customer service and administrative functions without the warehouse component.

• Develop, maintain, and refine detailed reports to support various business operations.

• Utilize advanced knowledge of Office 365 to drive efficiency, support customers, and streamline workflows.

• Proactively identify and assess customer needs, delivering tailored solutions that exceed expectations.

Requirements:

• Fluency in both French (Quebecois) and English is required.

• Proven experience in a customer service role, ideally within a scientific, technical, or similar field.

• Exceptional multitasking abilities and a demonstrated capacity to thrive in a fast-paced, dynamic environment.

• Strong organizational skills with an unwavering commitment to accuracy and attention to detail.

• A genuine interest in science and/or mechanical systems is highly desirable.

• Proficiency in Office 365 applications.

• Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.

Why Thermo Fisher Scientific?

Joining our team means contributing to a global leader in science and technology, where your work will directly impact the advancement of innovative solutions that improve lives around the world. As a Customer Service Representative I , you’ll be a key player in achieving our mission, supported by a culture of continuous learning, collaboration, and growth.

If you’re in Montreal, your role will focus on customer service excellence. In Ontario, you’ll also gain hands-on experience with our warehouse operations. This distinction allows us to tailor responsibilities to the needs of our business while offering you a diverse and rewarding career path.

Apply today to become part of a team that’s committed to making a difference!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.