Telecom Engineer Senior

At BBH we value diverse backgrounds, so if your experience looks a little different from what we’ve outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Join us as a Senior Telecom Engineer!

As a Senior Telecom Engineer, you will be responsible for the management, administration, installation, configuration and maintenance of the network equipment and infrastructure at BBH. The responsibilities also include assisting in the design and analysis of the network infrastructure for capacity planning and future developments. The Senior Network Engineer must be well versed with the advanced engineering and administration of multi-protocol routers, multilayer switches, network security devices and network management systems. S/he will participate in projects to deliver technology solutions, support current infrastructure by troubleshooting and resolving incidents. Overall, the goal for this position is to ensure the smooth operation of applications and systems to provide maximum performance and availability for users.

Key responsibilities include:

• Participate in network engineering development from idea to plan, design, and integration for the relevant network environments to meet stakeholder requirements
• Own the delivery of a variety of concurrent projects in varying scale
• Work independently and as part of a team to train operations and deployment engineers on new network designs
• Provide troubleshooting assistance/escalation to support teams, as needed, for critical production issues and incident management and reporting. Urgently analyze and troubleshoot production impacting issues
• Assist with complex moves/adds/changes to the environment, as needed
• Work with technology operations managers to develop trending analyses and eliminate recurring incidents
• Ability to impact operations and effect change without being confrontational, highly self-motivated, and capable of working under pressure. Demonstrated analytical and problem-solving skills, detail oriented
• Create Process and documentation

Required Background:

• 5+ years solid knowledge and experience of network routing and switching technologies, multicast expertise, public cloud networking, and network hardware
• Cisco platforms including but not limited Cisco ACI platform, Catalyst Switches, ASR Routers, and network management tools
• Expert understanding of IP routing, managing, troubleshooting and deployment of global architecture
• Excellent communication and documentation skills and ability to work collaboratively with other infrastructure teams across the firm, globally. Manage multiple projects simultaneously and can adapt to changing business needs
• Ability to impact operations and effect change without being confrontational, highly self-motivated, and capable of working under pressure. Demonstrated analytical and problem-solving skills, detail oriented
• Self-disciplined, self-starter who can provide leadership and mentor others while resolving complex incidents
• Detailed knowledge of network, transport and application protocols, BGP, MPLS, OSPF, 802.1Q, TCP/UDP, HTTP, FTP, DNS,
• Proficiency with network management, monitoring and troubleshooting tools (sniffer, syslog, NetFlow, TCPDUMP, Wireshark)
• Understanding of public clouds AWS, Azure
• Expert level Knowledge of wireless technologies standards and protocols. Cisco WLAN and ISE specific experience desired
• Ability to analyze complex problems, propose effective solutions, understand, and apply business vision / direction. Ability to be called upon 24/7 in case of emergencies
• Working knowledge of ITIL processes, specifically Incident Management, Change Management, Problem Management

Responsibilities:

• Provide technical support for BBH’s telecommunication network which includes Cisco routers, switches, monitoring and network related systems.
• Support the installation, configuration, maintenance, and monitoring of network related equipment (hardware and software) with current and future developed applications/technology platforms.
• Proactively monitor, troubleshoot, and resolve issues by working on daily, weekly, monthly checklists and system health checks.
• Evaluate performance and capacity of environment to determine required configuration changes, upgrades, and feasibility of expanding or enhancing network related operations.
• Interact with carriers, voice, and collaboration product vendors to insure adequate service, support, and maintenance.
• Monitor and maintain equipment to insure non-interruption of service.
• Report and escalate any performance issues or outages to management.
• Liaise with vendors, other departments, and organizations. This would include issues involving proper system use, special requirements, and/or training needs.
• Install, configure, and maintain all network related equipment as required within offices and data centers.
• Develop and maintain accurate documentation for network related equipment and environment peripherals.
• Perform routine maintenance such as patching, software and firmware updates and backups for all network related systems.

Education and Qualifcations

Education

• B.S. in a technical field or a relevant combination of education and experience.

Qualifications

• 5+ years of hands-on experience in designing, implementing, administering, and troubleshooting network infrastructure devices, including routers, switches, and monitoring applications.
• Must demonstrate excellent knowledge in engineering standards, design, and maintenance best practices for enterprise networks including LAN/WAN, VoIP, Video and Wireless.
• Technical expertise with hands-on experience in Cisco ACI, Cisco IOS, and Cisco NX-OS configurations.
• Hands-on experience in Cisco Wireless deployment and troubleshooting.
• Extensive experience in routing (EIGRP, BGP, RIPv2 and OSPF), switching, and designing high availability operational environments.
• Technical experience working with VPN technologies such as IPSEC and GRE, WAN optimization and acceleration technologies.
• Extensive experience troubleshooting network related problems in an enterprise environment with expertise in routing, switching, and provisioning.
• Deep understanding of current 802.11x standards, 802.1x, and TCP/UDP/IP protocols.
• Assist in the development of network implementation planning.
• Strong diagnostic, problem-solving and analytical skills.
• Proven ability to troubleshoot network related problems in an enterprise environment and support technical issues both remotely and on-site using standard network tools and techniques.
• Hands-on experience in the use of protocol analysis tools for data packet inspection.
• Proficiency in Visio, Excel and PowerPoint
• Good oral and written communication skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

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