Network Operations Center Technical Support (COMM AND NETWORK TCHL ANL 3)

Job Summary

Under direction of the Network Operation Center (NOC) Supervisor, this position supports network planning & design of infrastructure and provides mid-level operation support of campus network infrastructure. Administers and operates a complex network environment and manages, coordinates and implements activities and projects for campus data and wireless network infrastructure in order to improve, maintain and secure critical campus network services.

Apply By Date

9/21/2024 at 11:59pm 

For Full Consideration Apply by 9/4/2024

Qualifications 

Minimum Qualifications

For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.

• Experience in writing Access Control Lists (ACL) and Route Filters.
• Experience in protocol analysis and use of network analyzers including Network General Sniffers, Fluke Networks Optiview, ethereal, tcpdump and snoop.
• Ability to provide technical assistance to resolve abnormal operating conditions.
• Analytical skills to work independently, establish priorities and manage time effectively to meet all task and project goals.
• Skills with configuring and maintaining TCP/IP data networks including experience with or working knowledge of equipment configuration and protocols associated with IP routing, Ethernet switching, VLAN’s, 802.1q tagging, and spanning-tree.
• Knowledge of inside and outside wiring, cable record systems, cable distribution topology, naming and numbering conventions of copper, coax, and fiber cable network systems.
• Knowledge of OSI Model, including Physical and Data-Link layers, TCP/IP and routing protocols (BGP) and (OSPF)

Preferred Qualifications

• CompTIA Network+, CISSP, Cisco certifications CCNA, CCDA, AWS, VMWare, Azure certifications
• Degree in Computer Science or related field and / or equivalent experience/training
• Experience on the fundamentals of data network administration and management of a large, complex data networks preferably supporting administrative, instructional and research functions.
• Experience with data network protocols and management including TCP/IP, ICMP, BGP, OSPF, MPLS/VPLS, VRRP, VSRP, Spanning Tree, Ethernet, 802.1q, DSL, PIM, IGMP, SIP, RTP, SNMP, RMON, and sFlow.
• Experience with Radius, 802,1x, SSH, SSL and other methods of providing security for passwords and network communications.
• Written and oral communication skills to develop reports, project plans, proposals, information pieces, operations and maintenance procedures, and to interact tactfully with diverse campus population, consultants and vendors.
• Knowledge of wireless communication 802.xx protocols.
• Knowledge of ITIL (Information Technology Information Library) best practice.
• Knowledge of network security technologies including Firewalls, BIG IP F5, VPN solutions, and Authentication technologies.

Key Responsibilities 

• 40% – INSTALLATION AND PROVISIONING
• 30% – DATA NETWORK SYSTEM OPERATIONS, MAINTENANCE AND REPAIR
• 15% – NETWORK MONITORING, ANALYSIS AND REPORTING
• 15% – PROJECT COORDINATOR

Department Overview

The Enterprise Infrastructure Services (EIS) team within Information and Educational Technology (IET) creates, deploys, and manages business, academic, and infrastructure systems. The vast infrastructure of campus wireless, telephone, data, video, and radio systems is maintained and supported by the Network Operations Center (NOC), a unit of EIS. This position provides technical support for the campus data and wireless network design, administration, operations and security activities.

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

NO VISA SPONSORSHIP IS AVAILABLE FOR THIS POSITION

Position Information

• Salary or Pay Range: $82,900/yr. – $152,900/yr.
• Salary Frequency: Monthly
• Salary Grade: 23
• UC Job Title: COMM AND NETWORK TCHL ANL 3
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100% Fixed 
• Shift Hours: M-F, 8-5pm. Other hours may be required.
• Location: Davis/Hybrid In-State Only (Required to work onsite some days each week)
• Union Representation: No
• Benefits Eligible: Yes
• Hybrid/Remote/On-Site: Hybrid 

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits and eligibility rules by visiting Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit’s employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs
• For eligible roles, UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles 
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Mental Demands: Analytical and Problem Solving, Customer Contact, Detailed Work, Multiple Concurrent Tasks, Reading (documents or instruments), Reasoning, Training, Verbal Communication, Written Communication
• Visual Acuity Requirements: Close Visual Acuity (e.g., viewing a computer screen; using measurement devices)
• Additional Physical Demands: Position requires lifting up to 25 lbs, using a ladder or other assisted lifting device to work at heights of up to 10 feet, sustained time at a computer workstation.
• Equipment Used to Perform the Duties: Computer and Peripheral Equipment, Telephone

Work Environment

• Vacation is restricted during peak work periods. Work flexible or extended hours and/or flexible shifts outside of 8 AM to 5 PM to meet project deadlines or to respond to emergency situations, participation in formal on-call status for after-hours repair/response.
• Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator
• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements

• This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain – we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. 

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. 

For the University of California’s Anti-Discrimination Policy, please visit:https://policy.ucop.edu/doc/1001004/Anti-Discrimination.

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don’t meet all the requirements? We still encourage you to apply! #YouBelongHere

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