The Organization and Role
About Access Now
Access Now defends and extends the digital rights of people and communities at risk. As a grassroots-to-global organization, we partner with local actors to bring a human rights agenda to the use, development, and governance of digital technologies, and to intervene where technologies adversely impact our human rights. By combining direct technical support, strategic advocacy, grassroots grantmaking, and convenings such as RightsCon, we fight for human rights in the digital age.
About this role
The IT Assistant is the first point of contact for Team Members, and is responsible for helping meet their day-to-day technical operations and digital security needs. Given the nature of Access Now’s work, the Organization faces significant and potential risks, and this role is important to our efforts to build a culture of security.
Functions include troubleshooting, hands-on IT assistance, support and problem solving, and supporting staff onboarding and setup. The IT Assistant assists in planning, and delivers capacity building for staff with varied levels of technical expertise located across multiple time zones.
This position is housed within the Security & Technology team, and liaises closely with members of the Operations and Helpline teams in fulfilling duties.
What you will do
- Support the I.T. and digital security needs of our global team and offices, focusing on the support of desktops/laptops
- Support user administration, technical onboarding, and capacity building of Team Members
- setup email client (using PGP encryption)
- assist user to use password managers
- support the installation of browser plugins
- Contribute to the development of internal security policies, procedures, and controls
- Support efforts to analyze digital security threats, such as suspicious emails
- Help maintain the asset register
- Work closely with colleagues in the Security & Technology team to meet the needs of the organisation.
Skills, education, and mindset you will bring
As our IT Assistant you are dedicated to our mission, a keen interest in technology and user support, and possess unshakable integrity.
You will be comfortable explaining technical solutions in simple terms and troubleshooting issues, and will draw strength from supporting colleagues and promoting good digital practices across a diverse organization. Specifically, you will have:
- Excellent interpersonal and communication skills, especially with diverse remote users
- Some work experience in a similar or related help desk or similar role supporting the IT needs of a global organization
- Ability to write good end-user documentation/procedures
- Some experience supporting desktop environments running OSX and/or linux
- Basic knowledge of email (PGP) encryption
- Working knowledge of G-Suite products or Apple Macs
- Some experience with ticketing administration
- Experience in assessing phishing and other types of suspicious messages
- Some experience of device management (Mosyle, Jamf etc.) and/or EDRs (CrowdStrike)
The Details
Location
This is a full-time position. While preference is for applications that align to our presences in Berlin, Brussels, New York City, San José (CR), or Washington, DC, we will consider applications from other regions, such as Kenya, that align to our Team Members, especially as they align to time zones across UTC +5 to UTC – 7. The successful candidate must possess the right to work in the location in which they will be based. At this time most Access Now Team Members are working through hybrid office arrangements, combining remote at-home work with intermittent use of offices and/or co-working spaces.
Remuneration
Access Now offers competitive compensation and benefits packages that align competitively with locations and regions around the world. Location-specific examples of initial placement within the salary range for this role include:
- €3040.00 EUR gross monthly (Belgium)
- $2610.00USD gross monthly (Costa Rica)
- €4577.00 EUR gross monthly (Germany)
- $1850.00 USD gross monthly (Kenya)
- $4557.00 USD gross monthly (United States)
Benefits for this specific role are tied to the location, and will vary. Regardless of location, all Team Members benefit from a strong global culture aligned around:
- Work-life balance…including a generous paid time-off program between 36 and 40 days annually
- Access to supplemental health care insurance policies
- Professional development and growth opportunities
- Extensive workplace flexibility
- Organizational resilience and support for all team members, including paid family leave and employee assistance programs
- Connection to a diverse, global team of passionate, principled professionals
- Opportunities to recharge (including one month of paid refresher leave after 4 years)
How to apply
How to Apply
Please submit the following documents:
- Résumé/CV (removing all personally identifying information such as age, gender, marital status, address, and photo)
- Thoughtful cover letter outlining your suitability for our role, with particular attention to your experience aligning to the core functions
Our hiring teams review applications submitted through our Career Openings page; email submissions are not accepted. Please note that if you are applying via a link in a 3rd party system (examples: Indeed, Glassdoor, LinkedIn, Snaphunt, Zip Recruiter), be sure that you are going through the application link in BambooHR so that you are properly uploading a distinct Cover Letter and a separate CV/Resume.
In order for us to communicate with you on the status of your application, please add apps.bamboohr.com to your contacts list, and check spam or junk folders so that you do not miss updates from us.
We are a global human rights organization committed to inclusivity and equity, and seek the most talented team members who bring their true selves, with diverse backgrounds, cultures, perspectives, and experiences. We are interested in receiving applications from people who consider themselves as under-represented in their talent communities. As an equal opportunity employer, we value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. Our commitment applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
Published 2024-09-05
