Operations Assistant

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Operations Assistant works with the Operations team, reporting to the Deputy Director of Operations to support day-to-day business operations and related administrative responsibilities for IRC’s offices in Atlanta. The primary areas of responsibility are managing IRC’s phone & appointment system and assisting with fleet management, IT, and vendor procurement as well as tracking office inventory, and assisting with facility improvements.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Manage phone system for the Atlanta, Miami, and Tallahassee offices. This includes answering incoming phone calls and transcribing voicemails to ensure staff are receiving messages from clients or external parties.

• Utilizing appointment scheduling software/application to book appointments for direct service providers based on client requests.

• Support Operations team with paying office expenses, troubleshooting IT equipment/services, and maintaining office equipment inventory.

• Provide coverage for front desk operations to ensure clients and stakeholders are adequately served.

• Work closely with Operations team with administrative tasks.

• Assist with maintaining office supplies, processing office supply requests, and managing inventory.

• Other duties as assigned.

Job Requirements:

Education: High School Diploma or equivalent required.

Work Experience:

• minimum of two years’ experience strongly preferred.

Demonstrated Skills & Competencies:

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes; database familiarity is a plus.

• Proven organizational experience with the ability to juggle multiple tasks, set priorities, effectively manage time, demonstrate timeliness, and meet deadlines with accuracy and attention to detail.

• Fluent in English, both spoken and written. Spanish proficiency is not required but highly preferred. Additional language capacity is a plus.

• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.

• Ability to work independently and as part of a team.

• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

• Occasional domestic (non-local) travel required; up to 10%.

• May require occasional weekend and/or evening work.

Compensation:
ATL: $17.80 – $19.40
MIA:$16.40 – $18.90
TAL:$16.40 – $18.00

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

**Standard of Professional Conduct:**The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.