Senior Customer Success Partner

We are seeking a highly skilled and experienced Senior Customer Success Partner to join our team! As a key member of our customer-facing team, you will be responsible for developing and maintaining strong, long-term relationships with our most valued customer accounts. Your primary focus will be on providing exceptional post-sales support, managing customer expectations, and ensuring high satisfaction levels.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with key customer accounts, ensuring high satisfaction levels
• Serve as the main point of contact for post-sales interactions, fostering trust and collaboration
• Proactively manage customer expectations and ensure their needs are met through tailored solutions
• Collaborate with the Customer Service team to ensure a seamless handoff for operational support
• Provide exceptional post-sales support, ensuring customers understand and maximize the value of Maersk’s logistics solutions
• Work with customers to resolve issues, answer inquiries, and ensure a high level of satisfaction
• Coordinate internally to ensure that customer requests and concerns are handled efficiently and effectively
• Assist in managing tender processes, contract amendments, and pricing approvals, ensuring all contracts are compliant and properly executed
• Collaborate with Sales and Customer Service teams to ensure a smooth transition during contract renewals or modifications
• Regularly gather customer feedback to understand their evolving needs and improve our offerings
• Act as a voice of the customer internally, driving improvements to ensure the best possible customer experience
• Work with internal teams to streamline processes and continuously enhance the customer journey
• Ensure accurate and timely reporting of customer activities, including performance metrics and feedback
• Manage compliance-related activities, ensuring all relevant approvals and documentation are in place for customer interactions
• Partner with Sales to identify upsell and cross-sell opportunities based on customer needs and data insights
• Share valuable customer insights and opportunities with Sales, helping to drive business growth and deepen customer engagement

Required experience and skills:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field
• Minimum of 3-5 years of experience in a customer success, account management, or related role, ideally within the logistics or supply chain sector
• Proven track record of managing customer relationships and delivering exceptional post-sales support
• Strong understanding of logistics, supply chain solutions, and related industry trends
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams
• Problem-solving skills with a proactive, customer-first mindset
• Experience with CRM systems (such as Salesforce) and the ability to track and manage customer data
• Ability to work collaboratively in a cross-functional environment
• Strong organizational skills and attention to detail

Company Benefits:

• Medical
• Dental
• Vision
• RRSP + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range: $63,000-$70,000*

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in Canada

You must be legally authorized to work in Canada.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected]. 

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