Telecom Support Engineer- (hybrid)

PeaceHealth is seeking a Telecom Support Engineer for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $40.22 – $60.34. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Addresses PeaceHealth Telecommunication issues including managing the acquisition, installation, configuration, coordination, monitoring and on-going maintenance of the PeaceHealth-wide telecommunications system. Anticipates issues in service and equipment and recommends solutions.

• Must live within a one hour commute to a main PeaceHealth facility in Oregon, Washington or Alaska.**

Details of the Position:

• Plans, designs, implements and manages all traditional voice and VOIP technologies and services in a 24×7 high availability environment.
• Ensures system integrity and security for all voice systems.
• Oversees complex projects, develops requests for proposals, evaluates vendor products and make recommendations for selection.
• Resolves system outages and degraded service by working with internal technical staff and vendor support.
• Analyzes and coordinates telecommunication needs based on customer requirements and organizational needs and directions. Ensures voice systems and processes are properly documented and executed. Install, repair, and troubleshoot customer service orders.
• Maintains, implements, and documents a system wide dial plan.
• Researches current and emerging technology, and recommends cost effective hardware, software and circuit solutions to link PeaceHealth facilities and locations in the furtherance of building a common telecommunications platform throughout PeaceHealth.
• Monitors, reports and manages performance of assigned telecommunications components. Responsible for maintaining performance and call quality for all Telecommunications platforms.
• Leads deployment / integration of VOIP technology across PeaceHealth networks.
• Coordinates and collaborates with Networking on WAN circuit demand/capacity planning and quality of service.
• Provides technical direction to Telecom Analysts and creates and presents training to end-users.
• Performs other duties as assigned.

What You Bring:

Education

• Associate Degree Required: or related field, or equivalent knowledge and skills obtained through a combination of education, training and experience

Experience

• Minimum of 5 years Required: Recent experience required with design, implementation, and support of Avaya Aura core systems including Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Call Management System (CMS), and Messaging (AAM) and
• Preferred: Experience with PuTTY, DOS command line, packet sniffers, TraceSM, and Linux command line and
• Preferred: Experience with Linux command line interface, TraceSM, Wireshark, and other resources used to troubleshoot communication issues and
• Preferred: Experience with other communication solutions including Avaya Workforce Optimization (WFO), Interactive Voice Response (IVR), Application Enablement Services (AES), Vocera, remote workers, virtualization, SIP and SIP trunking, Session Border Controllers (SBC), unified messaging, attendant consoles, and soft-clients. and
• Preferred: Experience organizing and managing detailed information and working with and leading teams in project deployment and troubleshooting efforts and
• Preferred: Clinical or healthcare experience

Credentials

• Required: Drivers License
• Preferred: Avaya Certified Integration Specialist

Skills

• Thorough understanding required of voice-related protocols, codecs, and APIs. (Required)
• Proficiency in the use of MS Office applications (Visio, Outlook, Word, Excel, PowerPoint) required. (Required)
• Ability to work independently in an environment with multiple work demands and focus on detail. (Required)
• Excellent oral and written communication skills (Required)
• Strong organizational and analytical skills (Required)
• Ability to manage multiple priorities, projects and display flexibility in a fast paced and changing work environment. (Required)
• Excellent customer service skills with the ability to manage through challenging situations. (Required)

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed toInclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.

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