Telecom Account Manager

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As Telecom Account Manager, you will play a crucial role in ensuring our customers’ success by serving as their trusted advisor and advocate within our organization. You will work closely with internal teams and our valued clients to understand their technical needs, provide expert guidance, and ensure they receive the highest level of support and expertise.

What will you be doing at Infobip?

• Build and maintain strong, long-lasting customer relationships.
• Serve as the primary point of contact for technical inquiries and issues
• Understand the technical needs and objectives of customers and develop tailored solutions.
• Collaborate with cross-functional teams to resolve technical challenges promptly.
• Ensure timely and effective communication with customers regarding updates and improvements.
• Monitor and analyze client usage data to identify areas for optimization.
• Quarterly Business Reviews preparation and presentation
• Proactively communicating the status, escalations, and recommendations for the customers
• Cooperating with the internal stakeholders in bringing the best service to the customers
• Resolving billing disputes
• Dispatching the issues to the Core Network Team
• Sender registration and Managing Short Codes (SMS and USSD)
• Ensure smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
• Keep up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the Business Analyst team.

More About You

• Fluent French speaker
• Proven experience in technical account management or similar role.
• Proficiency in MS Office, especially in Excel
• High level of written and oral communication skills in English
• Strong understanding of technical products and services.
• Excellent communication and interpersonal skills.
• Problem-solving, analytical, and critical-thinking abilities.
• Ability to work independently and as part of a team.

When you become a part of Infobip you can expect:

Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities.

Talk about a balanced lifestyle!

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That’s why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one’s identity.

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