CJE Structural Solutions

Job title:

CJE Structural Solutions

Company

ING

Job description

CJE Structural Solution squad[Permanent contract, Full-time, Brussels]Your role & work environmentMoney laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies… Huge amounts of dirty money are still circling around us and criminals are looking for any opportunity to recycle the profits of their crimes through the financial sector.ING plays a key role in the fight against FEC. Because we are a top European bank and we are expected to play a leading role. Because we want to fight efficiently the financial crime to support our purpose to empower honest people to stay a step ahead in life & business.As a Customer Journey Expert (CJE) for KYC Services Tribe, it is your responsibility to ensure efficient and customer-oriented processes as well as the time-to-market of new solutions, by leveraging on innovation, smart data and taking all regulatory requirements and hazards into consideration.
Our tribe is organized into two product areas: Customer Due Diligence and Screening & Transaction Monitoring.The Structural Solution squad is the binding force between KYC Operations, the Belgian KYC tribe and the Global KYC tribe. It brings together the technical expertise of making changes to our tooling, the operational knowledge on reviews and the stakeholder management when working together with other squads, tribes or countries.Your key responsibilitiesYou are E2E owner of KYC processes

• You build and continuously improve E2E processes related to Customer Due Diligence (CDD).
• You take the responsibility for one or several projects and lead the interactions within the KYC tribe as well as the coordination with other tribes or stakeholders.
• You ensure a smooth rollout of the processes within sales staff, KYC Center and/or IBSS.
• You identify potential gaps between our current processes and the regulatory requirements. You implement appropriate solutions.
• You ensure that risk mitigating actions are implemented within deadline.

You build a smooth KYC journey

• You gain a profound understanding of the regulatory framework, our customers and our colleagues, you ensure that KYC processes are supported, digitized and automated via adequate IT tooling and the data they use. In close collaboration with our IT and data management colleagues you contribute to optimizing the efficiency of our KYC journeys.
• You implement the strategy based on ING’s priorities and safeguard a smooth KYC journey.
• You collect insights from colleagues & customers to design and implement new efficient processes.
• You participate actively and take initiatives to improve the collaboration between senior management, global and local experts.

We look forA colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.As a Customer Journey Expert KYC you will also need to:

• Have a strong technical-driven mindset, ideally with work experience in a technical orientated team or company. Knowledge of user acceptance testing is a plus.
• Are Fluent in English (written & oral)
• Have an academic degree
• Preferably have experience with KYC and the related challenges financial institutions face
• Build bridges by nature and are able to bridge between different levels, different people and different cultures
• Are persuasive, are able to ‘get people on board’ and ensure necessary buy-in from stakeholders
• Are a hands-on team player
• Have good analytical skills
• Have an entrepreneurial attitude
• Have proven planning & organizational skills
• Are able to work in an autonomous way and to take initiative
• Are problem solving
• Be passionate by improving our processes thanks to digitization and automation.

We offer youA clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the KYC Services Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:

• possibilities to develop your skills, e.g., by participating in courses and ACAMS certified trainings
• challenging projects & a steep learning curve
• working in an international environment

We redefine banking. What about you?There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Expected salary

Location

België

Job date

Sat, 05 Oct 2024 00:18:01 GMT

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