Site Support Technician

Job title:

Site Support Technician

Company

Micro Focus

Job description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.YOUR IMPACT
This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization.You will also participatesin white glove service for executives and events in house.WHAT THE ROLE OFFERS

• Deploying and recovering desktops and laptops and ordering IT equipment and peripherals
• Preparing equipment for shipping and receiving and cataloging returned equipment
• Owning and managing problems and issues from start to finish
• Maintain accurate counts and records of on-hand equipment
• Managing tasks and resources relating to projects and service support tickets
• Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
• Critical Thinking: Identifying risks and problems and recommending solutions to complex situations

WHAT YOU NEED TO SUCCEED

• English communication skills, both written and verbal, strong independent problem-solving and decision-making abilities
• Ability to work individually as well as contribute to a global team environment
• Proficient with both MAC and all Windows operating system software and hardware, ideally 3 years min, working in a service desk environment.
• Advanced troubleshooting for all types of technical service requests and issues involving computers, networks, all smartphones/tablets, AV systems, enterprise applications/systems
• There may be a requirement to manage email outside of business hours for business needs
• Occasional travel to other offices and Optional on call potential

ONE LAST THINGAt Open Text, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence.We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people,so taking care of them is a priority for us. To do that, we have created a simple, transparent, and competitive benefits package.OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace.OPENTEXT – THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.CREATE THE FUTURE
We create economic growth that is inclusive and sustainable.BE DESERVING OF TRUST
The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.WE, NOT I
We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.RAISE THE BAR
We set high standards and exceptions, to learn, to be better.OWN THE OUTCOME
We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.“We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” – Mark Barrenechea, CEO & CTO

Expected salary

Location

Cork

Job date

Sun, 29 Sep 2024 04:26:13 GMT

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