Technical Lead

Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients

from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through

end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and

design capabilities coupled with deep domain understanding. We combine services and products to maximize

business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science

& healthcare industries. 

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep

technology and domain experts, and global teams. Incedo University, our learning platform, provides ample

learning opportunities starting with a structured onboarding program and carrying throughout various stages of

your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible

career paths allow you to grow into a program manager, a technical architect or a domain expert based on your

skills and interests. 

Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description

candidate should have 7-9 Years experience in building Telecom ServiceNow application/ configuration in the Telecom OSS space.

candidate shall be responsible for leading the Digital Transformation in Telecom Service Management (ITSM) and Service Operation Management (ITOM) including Design, Configuration, and Customization in ServiceNow Platform.

The role involves hands-on development, solutioning, and lead the team on various modules within ServiceNow. Candidate should provide guidance to the development team, ensures best practices are followed, and monitors the health and compliance of ServiceNow systems.

Technical Skills

Having Good understand the Telecom OSS domain.

Lead the design, architecture, and implementation of ServiceNow (both ITSM & ITOM) in Telecom projects.

Develop policies, controls, risk frameworks, and other Telecom components within ServiceNow.

Design and modify ServiceNow forms, workflows, scripts, reports, dashboards, business rules and email notifications.

Lead the configuration (CMDB) and customization of ServiceNow instances.

Collaborate with cross-functional teams on application, infrastructure, and database architecture.

Familiarity with scripting technologies such as JavaScript, AngularJS, and Jelly.

Develop custom applications on the ServiceNow platform.

Work with Performance Analytics for Telecom metrics, reporting and cloud computing expertise.

Experience with LDAP/Active Directory/SSO integration, Web Service Integration (SOAP/REST).

Review existing setups and provide best practice recommendations.

Monitor the health, usage, and compliance of ServiceNow systems.

Nice-to-have skills

Qualifications

Qualifications 

• 11-12 years of work experience in relevant field
• B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred 

Company Value

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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