Customer Service Voice

Job title:

Customer Service Voice

Company

Darwin Rhodes

Job description

JOB DESCRIPTION
Job Title: Customer Service Voice
RGS ID: 7876607
Reporting to (Role – please do not mention Name): Team Lead in Letterkenny
Location: Letterkenny
Department/Practice: Contact Center
Job Purpose and primary objectives: The primary role of the Customer Service Voice is to handle various types of inquiries and requests related to personal data & information maintained and recorded on a variety of Client application & programs.
Key responsibilities (please specify if the position is an individual one or part of a team): The below outlines the main areas of responsibility:

• Assist customers via the inbound/outbound calls received. Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem-solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Recording and updating customer information via the organization’s internal systems.
• Resolving customer queries at first point of contact Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
• Ensure call handling and service quality is maintained

• Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):

N/A

• Other responsibilities – Budgets, targets, equipment etc (please specify):

N/A
Key Skills/Knowledge:

• Excellent telephone manner/interpersonal skills.
• A customer focused, enthusiastic and flexible approach.
• Ability to work in a targeted environment.
• Good problem solving, questioning, negotiating and influencing skills.
• Adaptable to change and ability to work under pressure & Ability to work to a high degree of accuracy
• Consistently high standard of time keeping and attendance Ability to handle high profile clients and escalation queues

Experience required:

• Previous experience, 6 months to 1 year of experience in an inbound/ outbound Customer service environment (Experience Contact Center Center & Commercial Banking would be – Preferred)

Duration of the Assignment: 6 Months
Interviewer Name & Emp ID : Mairead Doherty 1909671
Marisa Patton 1910814
Start Date (please mention the date not ASAP):
Rate Payable to Contractors (Mandatory)/ Salary range 150 euros
Number of persons required: 04
Special working conditions (travel, on call etc): NOTE : Working after 9pm will incur an additional 10% shift premium. Working at midnight will incur an additional 20% shift premium.
Additional remarks (if any): Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days then the application should be deemed unsuccessful.Person Specification:
I.e. Negotiating, client facing, communication, assertive, team leading/team member skills, supportive. Customer Service Support to BOI customers.The above is an accurate and concise description of the said position.
All CVs to be shared to for Screening/Tech Reviews
Emp No :
Emp Name :
Client/Client email ID:

Expected salary

Location

Letterkenny, Co Donegal

Job date

Thu, 29 Aug 2024 06:27:23 GMT

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