Network Managed Service L3 (Network multinational service)

Want to be a part of our team?

You can be part of a very competent and collaborative NTT team giving your contribution to an IT important and strategic customer’s journey.

Based in Milan, NTT team will collaborate with customer’s IT team locally and internationally focusing on Network and Network Security infrastructure.

You will work on IT environment mainly focused on Cisco, Meraki, Palo Alto, Check Point, Fortinet, F5, Vmware Velocloud, Riverbed technologies.

Being a member of this project, you will have the opportunity, at the same time, to join NTT, leader in Network Managed Services, and to work with a multinational company leader in Eye wear and Eye care industry, continuing to evolve your competencies and skills.

Working at NTT

As a Network Managed Service Engineer L3, you will collaborate with customer’s Network Operations team (L1 team) and Network Projects team to guarantee a seamlessly network services to the entire IT Network customer environment (DCs, Cloud, shops, offices, branches).

You will act a senior network engineer role in NTT team dedicated to deliver a high-quality operational service to the customer’s organization.

Your main responsibilities will be:

• Manage tickets of high complexity;
• Conduct advanced and complicated troubleshooting tasks;
• Assist in analyzing, assigning and escalating support calls;
• Investigate third line support calls and identify the root cause of incidents and problems;
• Escalate issues to 3rd party vendors when necessary;
• Capture all required and relevant information for immediate resolution;
• Provide continuous feedback to customer and affected parties and update all systems and portals as defined in service procedures and processes;
• Communicate with other teams for extending support;
• Execute and support changes infrastructure with clear identification of risks and mitigations;
• Monitoring customer infrastructure;
• Identify opportunities for work optimization;
• Produce trend analysis tickets reports.

Skills Summary

What will make you a good fit for the role?

• IT educational background;
• At least 5 years of experience in Network Operations environment with a medium/high complex infrastructure;
• Cisco Certification (CCNA/CCNP). It is a plus to have other certifications from main vendors (Check Point/Palo Alto, Fortinet, F5, Vmware);
• Ability to communicate and work across different cultures and social groups;
• Able to maintain a positive outlook at work;
• Ability to adapt to changing circumstances;
• Able to work in a virtual and hybrid team;
• Excellent analytical thinking and problem solving approach;
• Strong Customer oriented attitude;
• Good knowledge of Italian and English (French is a plus);
• Available to travel aboard when required by customer;
• Available to be part of on-duty scheduling plan.

We offer:

• A people centric culture;
• A collaborative work environment;
• Career and training pathways;
• Multinational environment with a local nuances;
• A safe and trust space where share your ideas with your manager and colleagues;
• Respect and inclusion for any kind of diversity
• Technical expertise and support within NTT services departments;
• Modern and technological work environment;
• Hybrid working approach.

Remote Type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

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