ICT Administration / Training Support

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

• CTG is looking for a qualified staff whose experience matches the below TOR.

Role objectives

• Prepare, and test and issue equipment to clients
• Prepare computerized invoices for customers.
• Monitor the billing system and make sure that it’s working effectively.
• Reviews all records associated with bills to ensure accuracy.
• Ensures that all billing calculations are correct before sending bills to customers.
• Keeps detailed records of all billing transactions, expenses, income and fund transfers.
• Reconciles billing records and reports income projections to Budget Unit.
• Recommend changes in billing processes.
• Assists and supports all customers.
• Trains new employees in the billing department.
• Participate in audits when necessary.
• Analyzes and reviews claims and all third-party claims.
• Produce reports for management upon request or on a regular basis.
• Produces charts and graphs to show revenue variances for analysis by telephone Billing Supervisor.
• Explain bills to customers who have questions.
• Ensures confidentiality in billing procedures.
• Contacts companies with delinquent accounts to arrange payment.
• Monitors monthly payment plans of the providers.
• Take part in the selection of new or upgraded computer billing systems.
• Take part in the process of converting to a new system and educating billing staff on how to use it properly.
• Analyzes all billing procedures.
• Any other tasks requested by the Telephone Billing Supervisor

Project reporting

• This role reports to the Telephone Billing Supervisor

Key competencies

• Education: High School Diploma.
• Experience: Experience as a billing clerk within the UN
• Language: Fluency in English (oral and written) is required and knowledge of French is desirable.

Required Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Must have a clear understanding of billing programs.
• Knowledgeable about accepted accounting practices.
• Must have excellent computer skills.
• Knowledgeable about Word and Excel programs.
• Must be detail oriented and highly organized.
• Must be an efficient multi-tasker.
• Must have excellent written and verbal communication skills in French and English.
• Possesses the ability to work independently with little supervision.
• Has the ability to manage stressful situations, particularly when closing out a month or a fiscal year.

Team management

• This role has no team management responsibility.

Further information

• Qualified female candidates are encouraged to apply for this role.