Vertiv
Job title:
Customer Support Controller
Company
Vertiv
Job description
Job Description:POSITION SUMMARYTo successfully manage the Irish Service Departments reactive workload and operate the department in an efficient and professional manner, ensuring approved procedures are adhered too.RESPONSIBILITIES
- Dealing with customer’s; engineer’s & subcontractor’s telephone calls and emails in a polite and professional manner
- Raising all orders from service supply and requesting PO for services.
- Processing reported equipment ‘Breakdowns’. Validating contract cover and coordinating engineers to attend to progress an on-site fix where applicable. Raising and managing tasks on the scheduling system and call out systems as required with the help of the planner/scheduler team.
- Coordinating any reactive repair including scheduling CE and sourcing any parts, services. OEM (crash kit or via inventory / logistics) and non-OEM parts.
- Tracking all part orders from CSW and updating technical managers when all parts are ready to start job.
QUALIFICATIONS
- Several years of experience in customer support, customer service management, or a related field
- College degree
- Previous success in office management
- Ability to adapt to changing situations in a calm and professional manner.
PHYSICAL & ENVIRONMENTAL DEMANDS
- Office desk work
TIME TRAVEL REQUIRED
- None
Expected salary
Location
Dublin
Job date
Thu, 10 Oct 2024 03:04:24 GMT
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