Telecom Engineer

Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry’s most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark. 

Works independently and as a team player to monitor and maintain the Telecom platform.

This includes assisting with internal Incidents and requests, end-user questions, and troubleshooting problems.

Maintains all appropriate documentation in support of Telecom using ServiceNow.

Flexibility – Ability to adapt and work in a complex enterprise environment. Collaboration – Engage with other engineers, product owners, and designers to delivering work products.

Methodology – Perform day-to-day development work as part of agile scrum team.

Platform – To design, develop, test, deploy and document work products.

Integrations – To support platform integrations between systems and data.

Automations – To support automation efforts leveraging workflows, RPA, NLP, BOTs and more.

Infrastructure and Maintenance – To support platform upgrades and patches, performance maintenance, underlying feature updates and platform fixes.

Quality – Deliver error free code adhering to development standards, schedules, and business requirements.

Communication – Consistently and accurately communicate status to manager and teammates.

On-Call Support as experience is gained- Participate in 24×7 on-call team rotations

Who you are & what you’ll need to succeed. 

At least 6 months to 1 year of hands-on experience as a Telecom Engineer.

Bachelor’s degree in Computer Science, Computer Engineering, or a related field.

Familiarity with Genesys Cloud is an advantage.

Strong understanding of telephone systems and a willingness to learn new technologies.

Basic knowledge of IT standards, processes, and best practices.

Proficiency in REST/SOAP APIs, relational database design, and SQL.

Exposure to Linux, AWS, Azure, and DevOps. Experience with cloud-based technologies and NLP BOTs is a plus.

Knowledge of Agile/Scrum methodologies and the software development lifecycle.

Strong problem-solving skills with the ability to troubleshoot issues effectively.

Excellent verbal and written communication skills.

A team player who is organized, detail-oriented, and eager to stay updated on current initiatives and technologies.

Our on-boarding training program will offer an opportunity to achieve certification(s) using a combination of online self-study program and an in-house mentorship with subject matter experts.

Why you’ll love us.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

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