HOSPITAL COMMUNICATIONS REPRESENTATIVE / TELECOM DISPATCHER / PBX (100% FTE, NIGHTS)

UW Medicine Telecom has an outstanding opportunity for a HOSPITAL COMMUNICATIONS REPRESENTATIVE / TELECOM DISPATCHER / PBX.

WORK SCHEDULE

40 hours per week

Night Shift, Sunday -Thursday 11pm – 7:30am

This position is a temporary role that is estimated to last one year

POSITION HIGHLIGHTS

Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)

Provide prompt courteous service using your excellent communications skills with internal and external customers

Be a part of a team dedicated to supporting UW Medicine where Patients Are First

DEPARTMENT DESCRIPTION

UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards

Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls

We receive, and route calls for our patients, their families, and staff

JOB RESPONSIBILITIES

Answer all incoming calls into the main telephone numbers for the medical centers

Transfer external and internal calls

Provide visitor information and general customer service reception

Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies

Paging services for patients, staff, and medical providers

Monitor and respond to alarms

REQUIREMENTS

High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional

qualifying experience may substitute for required education.

Excellent customer service skills.

Ability to work in a team setting.

Computer skills, including competent keyboard abilities.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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