Claims Field Representative – VA, MD & WV

Essential Job Duties and Responsibilities:

Supervise loss adjustment services by:

• Support of the products and services offered by the company.
• Develop a relationship with all the loss adjusters. Assists in training new and existing loss adjusters about techniques, products, services, rules/regulations.
• Master and utilize Rain and Hail systems and tools available to maximize efficiency such as Field Information System (FIS) and Adjuster Services including all e-processing tools.
• Assist Claims Supervisor in management of all claims activities.
• Assist Claims Supervisor to communicate company policy and procedures to adjusters and support staff.
• Communicate claims issues to division management.
• Perform administrative duties including:
• Supervise the investigation and resolution of complaints from insured’s in the assigned territory.
• Aid in collection of and documentation of outstanding premium balances.
• Monitor Quality Control audits as requested by division management to ensure that the field requirements of the RHILLC plan of Implementation are fulfilled.
• Identify and contract qualified independent adjusters to assure that policyholders receive prompt, competent loss adjustments.
• General management of loss adjustment procedures applicable to crops in assigned division.
• Attend industry sponsored seminars, field days, etc. at the direction of division management.
• Assist in the general supervision and management of the timely completion of claims.
• Other duties as necessary.

Knowledge, Skills, and Abilities:

• Ability to recruit and train loss adjusters.
• Knowledge of or willingness to learn the agricultural industry, including an understanding of the kinds of crops produced in the division and agricultural issues.
• Knowledge of or willingness to learn Rain and Hail’s products, services and systems.
• Knowledge of or willingness to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program, Agri Business program and the other insurance products offered by the company.
• Ability to organize and prioritize multiple tasks.
• Ability to work in a team oriented environment.
• Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers.
• Ability to use the Company’s terminology, procedures and systems.
• Ability to use department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to drive a vehicle and maintain a valid drivers license.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral and written communication.
• Ability to maintain confidentiality.
• Ability to work independently. 
• Ability to travel away from home for extended periods of time and on short notice.
• Willingness to relocate to another division if requested.
• Ability to assist in other work-related areas as required.

Baccalaureate degree in Agricultural Business or related field required with 1-3 years of experience.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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