Call Centre Service Representative

GFL Environmental is looking for a Customer Service Representative to join our Call Centre Team in Coquitlam, British Columbia!

At GFL our goal is to invest in our people and provide opportunities to grow for life!

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Together, our employees are known as “Team Green”—a name that unites us all under our shared purpose: making our customers and communities Green for Life!

Working for GFL is more than a job — it’s an opportunity to grow in your career, make new friends, and make a difference each day.

The Job:

The Call Centre Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

Benefits: Competitive benefits plan, including:

• Retirement Saving Options, for future financial security
• Prioritized orthodontic and vision coverage
• Life Insurance
• 10 days of annual paid vacation

A day in the life* of a Call Centre Service Representative:

• Arrive at the workstation that services inbound calls and customers emails for multiple divisions within GFL.
• Field emails and customer inquiries with a solutions-oriented attitude and display your ability to multitask
• Perform assigned tasks, which may include:
• Customer follow-ups and call-backs
• Email follow-ups
• Payment requests
• Run credit checks on new customers
• Be a positive advocate for the GFL Environmental image by fostering cooperation and collaboration with both internal and external customers.
• Complete other responsibilities, as requested by management
• Schedule may vary depending on the day-to-day, start time, etc.

About GFL

Other advantages to working at GFL:

• A network of 20,000+ employees across North America
• Diverse career pathways and internal growth opportunities
• Increased sustainability of your community, through the Full Circle Project
• Activity in a publicly traded company (on NYSE & TSX)

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

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