Team Leader – Customer Service

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Team Lead Customer Service Rep to join our TEAM! The Team Lead Customer Service Rep will train CSRs, perform warehouse and or CSR duties as needed, and store order management.

Primary Objective

Performs a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.

Primary Function and Scope

• Trains, coaches, and guides Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
• Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)
• May complete all aspects of SSC Order Management
• May be responsible for purchasing activity (placing/receiving POs in systems and a warehouse).
• Executes warehouse tasks for inventory management and order fulfillment. (assembly, loading, and checking of customer orders)
• May execute daily office tasks and office administration.
• May provide service in the showroom.
• Operates forklift equipment.
• Serves as a resource for other SSC associates.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Ensures adherence to company policies and procedures.
• Performs other related duties as required.

Experience and Knowledge Required

• High School diploma or equivalent experience;
• Certified Forklift Operator
• 3+ years of customer service and/or warehouse experience.
• A supervisor or lead-level experience is preferred.

Competencies

• Math skills
• Organization Skills
• Training
• Communication and “Multi-tasking” abilities
• Time management
• Leadership
• Teamwork
• Judgement,
• Detail oriented
• Safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families – Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Read Full Description