ICT End User HW / SW Support

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

• CTG is looking for candidates whose experience match the below TOR.

Role objectives

• Ensuring efficient operation of IT infrastructure.
• Installing, configuring & maintaining storage appliances from HPE, CISCO & Dell to ensure efficient data storage & retrieval.
• Upgrading the client / server system infrastructure according to corporate guidelines & recommendations to enhance performance & security.
• Planning & implementing Microsoft cloud based services such as Azure Active Directory, Office 365 & Teams for efficient collaboration & data management.
• Building, maintaining, provisioning, securing & optimizing servers using AWS / Microsoft Azure cloud technology to improve scalability & reliability.
• Managing patches using Microsoft SCCM & ensuring virus scanning & protection using Microsoft E5 & Symantec Endpoint Protection to maintain system security.
• Applying recommendations from the information security & compliance team to mitigate system vulnerabilities & ensure compliance.
• Installing, configuring & administering Active Directory, GPO, DNS & DHCP for efficient network management.
• Provisioning servers as per user requirements & providing post deployment support to ensure user satisfaction.
• Providing technical documentation, procedures, reports, SOPs, standards & technical evaluations to maintain a comprehensive record of the IT infrastructure.
• Planning & scheduling upgrades to critical services to minimize disruption & ensure continuous operations.
• Administering & supporting Microsoft, UN corporate & other third party applications to meet user needs.
• Participating in & supporting DRBC, DRX exercises & providing inputs to ensure business continuity.
• Supporting backup solutions & data replication via data domain to ensure data integrity & availability.

Project reporting

• This role reports to the project manager.

Key competencies

• High school diploma with 5 years’ experience installing, Microsoft certification (advanced level) is required.
• Microsoft certification (advanced level).
• VMware certification (advanced level).
• VMware certification (advanced level).
• Fluency in English (oral & written) is required & knowledge of French is desirable.

Team management

• This role has not team management responsibility

Further information

• Qualified female candidates are encouraged to apply for this role.