Telecom Account Management Intern

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Are you an energetic and enthusiastic individual interested and passionate about both business and technology but doesn’t know how to combine them to have a meaningful impact? Then this is the opportunity for you – to dive into industry innovation as our Telecom Management Account Intern.

This isn’t just an internship; it’s your launchpad to success in the dynamic world of telecommunications. Dive into real-world projects, collaborate with seasoned professionals, and leave your mark in the industry. Your ideas and work will contribute significantly to our partners and customers.

As a Telecom Management Account Intern, you will have the opportunity to learn and contribute to our business with Telecoms. This role will provide valuable experience in the Telecom market and industry.

Key Responsibilities:

• Assist in managing and nurturing relationships with telecoms
• Communicate with telecoms to gather information, provide updates, and respond to queries under the guidance of the account management team
• Help prepare communications, presentations, and follow-ups
• Collect and analyze data to provide insights into telecom account performance and market trends
• Prepare reports on key metrics, industry developments, and account health to assist the team in decision-making
• Collaborate with cross-functional teams to resolve challenges promptly
• Helping in process of Sender registration and Managing Short Codes (SMS and USSD)
• Manage documentation, maintain organized records, and update CRM systems
• Schedule meetings, coordinate calls, and provide administrative support to account managers as needed

More about you:

• Currently pursuing a bachelor’s or master’s degree, and available to work full time.
• Excellent analytical and organizational skills, with a systematic approach to problem-solving.
• Proficiency in PowerPoint and Excel.
• Fluent in English, both spoken and written. Knowledge of another foreign language is a plus, but not a requirement.
• Interest in working with telecoms and teams around the world.
• Demonstrated ability to work both independently and as part of a team.
• Enthusiasm for learning and adapting to new challenges.

Internship timeline:

• CV screening & 1st interview (during December)
• Recruitment task (home assignments) (During December & January)
• Final interviews and selection process feedback (January)
• Start of the internship program (1 week orientation in Zagreb Infobip campus) – February 10th
• End of the Internship program (August)

When you become a part of Infobip you can expect:

• Orientation week with all interns and a personalized onboarding plan.
• Mentor and team support.
• Being a part of a growing company in a growing industry – we challenge you not to grow!
• Work with people from all over the world. We put the “global” in globalization.
• Possibility to stay on after the internship, depending on your performance and business needs.

Why choose an internship at Infobip?

• Paid internship program.
• Travel allowance as per the city of work.
• Free lunch.
• Free snacks and beverages.
• Social events.
• Internal trainings.
• Free access to the Udemy platform.
• Internship welcome package.
• Referral bonus.
• Equipment.
• On-site amenities.

If you haven’t already, visit our landing page for more details, which you can find at the link.

Ready to be a part of a customer-centric culture that values your dedication to making a difference? If you’re passionate about putting customers first, we want to hear from you.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That’s why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one’s identity.

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