Veterinary Call Center Agent

Location: Ottawa, ON

Ottawa Veterinary Hospital is welcoming a Call Center Agent to join our team. The primary responsibility will be to work in our call center and assist with a large volume of calls.

This is not a remote position, you will be working on-site at our Ottawa Vet Hospital location.

Our Client Service Representatives are dedicated to ensuring that clients and patients experience top-notch customer service and excellent patient care. In this rewarding position, you will be the cornerstone of an outstanding experience for our clients. It can be challenging at times, but having a good team supporting you makes all the difference.

As the voice of Primary Care for VCA Canada in Eastern Ontario, the Call Center Agent sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The Call Center Agent is the pivot around which the hospitals operate and is primarily responsible for:

• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

What VCA Canada offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• Flexible schedules!
• Competitive wages and benefits!
• VCA Canada Student Loan RRSP Program – Ask us more!
• Opportunity to apply for a Veterinary Technician scholarship (annual process)
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Extensive online anytime-anywhere access to journals and textbooks
• Annual uniform allowance
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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