Customer Service Representative (Cambridge) in Cambridge, Ontario

It’s not by chance that Challenger is a leading North American freight transportation company. In 30 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

Join our team as a CUSTOMER SERVICE REPRESENTATIVE. Accept the Challenge!

Why Apply?

• To be a member of our dynamic Customer Service department

• To work for an employer who will recognize your ambition and drive

• Competitive base salary, plus incentive

• Health, Dental, and Vision plan

  Duties Include:

• Facilitate customer requests as they pertain to booking orders, tracing shipments, scheduling pick-up and or delivery appointments, directions, billing information and any other customer queries

• Ensure that customer specific information is passed on to appropriate parties

• Maintain customer database and transmit as required

• Advise customers at first interaction of deviation from original request and initiate service failure procedure if required

• Capacity management- understand equipment availability and utilization, driver utilization and scheduling

• Maintain customer profiles and ensure all special requirements are noted in profile and the order

  Qualifications:

• Minimum 2 years’ experience in a corporate customer service

• Experience in the transportation industry is an asset

• Post-Secondary Degree or Diploma

• Commitment to customer satisfaction and customer focused

• High level of personal energy and willingness to take the initiative in making improvements and resolving issues

• Must be able to work as a team player and have strong collaborative skills

• Ability to handle difficult situations with both internal and external customers

• Ability to work with minimal supervision              

• Working knowledge of MS Office with excellent keyboarding skills

• Strong organization and communication skills

• Pleasant telephone mannerism

• Willingness to learn

  Hours:

Monday to Friday, 9:00am-6:00pm

www.challenger.com 

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted.

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