2025 Fall Student, Center Support Analyst

Job Summary

Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Job Description

Please note: This posting is for a 4-month Student Fall 2025 placement with a start date of September 2025 and end-date of December 2025.

In order to be eligible for this 4-month Student position, you must either:

• Be returning back to school after the work term end-date of December 2025; or
• If you are not returning back to school (i.e. are graduating in September/December 2025), but you require the work term as a mandatory component to in order to graduate successfully.

Please ensure that you meet these eligibility requirements before applying – candidates who apply but are found to be ineligible are not able to be considered.

What is the opportunity?

The National Operations Group under CFM Strategy & Enablement is responsible for ensuring an optimal partner support experience, effectively contributing to the business by supporting day-to-day operational activities. Delivering superior client experience every time, demonstrating appropriate sense of urgency in daily activities while working taking a collaborative approach. The student will work collaboratively within the NOG team to gather operational information, document data and share with support teams ensuring a clear presentation of information. Takes full accountability for quality and accuracy of information, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance.

What will you do?

• Assist with premises relocation in Montreal, including coordinating and organizing the move, preparing documentation, and ensuring a smooth transition for our teams.
• Assist National Operations Group, CFM with day-to-day premises operations which would include Technology troubleshooting as required for the Centres. Liaises with other appropriate functional departments to minimize fulfillment disruption and service commitment standards.
• Support execution of Employee Engagement activities, including, organizing, and executing of small to large employee engagement events as needed
• Co-ordinates technology, including retrieval and peripheral requirements for onsite, as well as a remote office.
• Accurate and timely documentation/tracking related to assets, peripherals, and other daily activities for all lines of business.
• Assists in the continuity of completing requests and associated SLAs during vacations/leaves.
• Creates work orders immediately for maintenance identified, tracked, and follow-up to ensure completion promptly.
• Assists in managing and maintaining office equipment inventory for the applicable Centres and identifies opportunities for cost savings, cost avoidance, and operational efficiencies.
• Assists the NOG team in the setup for employees, internal moves, and projects/renovations that are completed within the center as applicable.
• Provides support and assistance to the Centers in the day-to-day premise operation and equipment requirements.
• Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.
• This role assists with technology, including retrieval and peripheral requirements for onsite, as well as a remote office.
• Assists in the management of premises/remote office issues and challenges ensuring quick resolution where possible, having minimal impact on client experience and related strategies

What do you need to succeed?

Must-have:

• Strong written skills and an ability to articulate a vision or define a process accurately
• Strong competencies in collaboration, time management and communications
• Detail oriented with strong organizational skills and the ability to multi-task
• Ability to grasp information quickly with a high attention to detail.
• Motivation and a strong desire to learn
• Experience with Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Creativity and curiosity
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

• Experience with RBC Systems My Procurement, My Marketplace, MyServices, ServiceNow, etc.
• Experience with RBC Connect
• Experienced with event coordination and execution

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. In this role you will also:

• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, agile, collaborative, progressive and high performing culture
• Opportunities to do challenging work and make a difference
• Gain insights and build relationships to inform your career journey

Job Skills

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative

Additional Job Details

Address:

7101 AV DU PARC:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-05-29

Application Deadline:

2025-06-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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