Administrative Officer, National Estate Center and Power Of Attorney

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Administrative Officer will be reporting into a Senior Manager and is responsible for Data management and validating and preparing all reports for the National Estates Center (NEC) and the Power of Attorney (POA). You will be completing all necessary activities related reporting and various systems to collect data and then put into power point presentation, Excel etc. which include and are not limited to, Daily SLA Reports and Dashboard for Senior Leadership Team, Estates Team Productivity Report from workwear and PEGA case manager tool, Call Center Reporting, AML Scrub for beneficiaries and Mailbox management. You’ll also be required to deal with non-routine situations which will need research & interpretation of information, multi-tasking and prioritizing various ask. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis (1-2 days per month).

How You’ll Succeed

• Analytical – Handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. Conduct complex investigations and analyze data.
• Communication – Clearly articulate facts and recommendations when presenting instructions, ideas and solutions utilizing strong communication skills, both verbal and written. Contacting clients and/or internal/external partners to discuss/clarify problems and obtain additional information and/or confirm resolution of the problem.
• Adaptable – strong time management and organization skills with an ability to prioritize as needed, and embrace change.
• Teamwork- Prioritize, organize workload and coordinate activities of the team by collaborating to ensure deadlines are met and pending items are reviewed regularly. Assist with training of new and/or temporary staff to provide support to peers in learning and understanding process, procedures and guidelines.
• Technical – Demonstrate excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.
• Multi-tasking – Ability to effectively manage multiple activities of varying complexity in a sophisticated matrix management organization under time constraints.

Who You Are

• You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge. You have a keen sense of curiosity.
• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-750 Law Ave. W., E10

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Escalation Management, Office Administration, Operations Management, Organizing, Policy Interpretation, Prioritization

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