Advisor, SME Sales and Customer Service, Maskatel

Req ID: 419392 

The company in a few words:

Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers.

Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services.

Driven by a culture focused on pride, customer experience, and employee engagement, we are a highly collaborative team oriented towards solutions.

Groupe Maskatel is committed to building a skilled workforce that reflects the diversity of the population in our regions. Therefore, we have implemented inclusive selection processes and a workplace free from discrimination.

Summary

Reporting to the Account Director, Business Solutions, you will be responsible for communicating effectively with a wide variety of businesses in order to sell Maskatel’s services. You will need to understand our services, in addition to selling services to new clients while providing the unparalleled customer service our company is known for.

Key Responsibilities

• Increase our customer base among multiple companies, maintain and expand the database of potential clients
• Make approaches and solicitations to targeted companies
• Inform potential clients about the multiple benefits of Maskatel
• Analyze customer needs to propose and sell adequate services
• Collect information on customers/prospects and update files in the computer system
• Ensure a high standard of customer service by listening to customer needs
• Manage customer administrative files
• Mobilize internal resources to meet the needs and solve operational problems of our customers
• Participate in related tasks

Critical Qualifications

• Highschool Diploma
• 1 year of sales experience
• Knowledge of English and French, in the course of their duties, this person will be required to interact with French & English speaking stakeholders
• Must be focused on action and driven by results
• Must be focused on customer solutions
• Must demonstrate a great ability to learn in the field
• Interpersonal skills, tact, diplomacy and politeness
• Must demonstrate perseverance
• Must enjoy working with the public and have good communication skills
• Autonomy and resourcefulness

Preferred Qualifications

• Diploma of Professional Studies in Customer Service Agent, Sales Consulting, Customer Relations Centre or Secretarial Agent
• All equivalent experience is relevant

Terms of Employment

• Permanent, full-time position, 40 hours/week
• Opportunity for advancement in a company that is committed to your success
• You will have many opportunities to learn and grow
• Work equipment provided
• Position related to the Saint-Hyacinthe office (Workways profile working remotely)

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Call Centre

Job Status: Regular – Full Time 

Job Location: Canada : Quebec : Saint-Hyacinthe

Work Arrangement: Remote

Application Deadline: 08/18/2024

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada , QC , Montreal

Bell, one of Canada’s Top 100 Employers.

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