Agri-Flow Equipment & Supply – Parts Technician

Reporting to the Parts Manager, The Parts Technician is responsible for assisting customers in identifying and procuring the right agricultural equipment parts, maintaining accurate inventory records, and ensuring the availability of essential parts. The Parts Technician’s knowledge and expertise in agricultural equipment parts will contribute to the success of the organization and the satisfaction of our customers.

The wage range for this position will be $27.00-35.00 per hour based on experience levels. We offer benefits after 3 months, RRSP matching after 1 year and a bi-annual boot allowance. The typical hours of work are: 7:30am to 4:30pm Monday through Friday (in-season) and 8:00am to 5:00pm Monday through Friday (off-season).

Job Duties & Responsibilities:

Customer Service:

• Assist customers, both in-person and over the phone, in identifying and selecting the appropriate parts for their equipment needs.
• Provide product knowledge and recommendations to customers.
• Address customer inquiries and concerns professionally and promptly.
• Generate invoices, accept payments, and provide receipts to customers.

Inventory Management:

• Receive and inspect incoming parts shipments for accuracy and quality.
• Organize and maintain parts inventory on shelves and in storage areas.
• Maintain accurate records of parts inventory, including stock levels, part numbers, and pricing information.
• Monitor inventory levels at the direction of the Parts Manager.
• Conduct regular physical counts and reconciliations of inventory.

Parts Procurement:

• Place orders with suppliers to fulfill special order requirements for customers.
• Compare prices and negotiate terms with suppliers to optimize cost-effectiveness on special order items.
• Track and expedite special orders to ensure timely delivery.

Parts Assembly and Preparation:

• Assemble parts kits and packages as required.
• Prepare parts for customer pickup or shipment, ensuring they are properly labeled and packaged.
• Cut and crimp hydraulic hose assembly’s.

Documentation and Reporting:

• Maintain detailed and accurate records of all transactions, including sales, returns, and back orders.

Technical Knowledge:

• Stay updated on the latest equipment models, parts, and accessories offered by the business.
• Provide technical assistance to customers and colleagues regarding parts compatibility and installation.
• Assist service technicians daily and ensure prompt action to coincide with crucial and seasonal requirements.
• Other duties may be assigned.

Education & Knowledge Required:

• High school diploma or equivalent.
• Additional technical or vocational training in agricultural equipment parts (preferred).

Experience & Technical Skills Required:

• Minimum of 3 years work experience as a Red Seal Parts Technician in an agricultural equipment dealership.
• Strong knowledge of agricultural equipment parts, including part numbers, compatibility, and installation.
• Knowledge of hydraulic fittings, hoses, and hose assembly
• Excellent customer service and communication skills.
• Proficiency in computer systems and inventory management software.
• Ability to lift and carry moderately heavy objects (up to 45 pounds).
• Valid driver’s license.

Working Conditions:

• The Parts Technician primarily works in an indoor office and parts storage environment within the shop. Occasional outdoor work may be required for tasks such as overseeing parts inventory in outdoor storage areas or assisting customers in the yard.
• Adherence to safety protocols and the use of personal protective equipment (PPE).

Read Full Description