Analyst, Network & Telecom

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people’s lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don’t meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

The “Analyst, Network & Telecom” will be based in Prai, Penang.

The Network Analyst helps maintain, manage, and implement network and voice related infrastructure needed to meet the production and day to day operational needs. The position requires the ability to manage multiple network solutions, using different infrastructure, simultaneously. A key aspect of this role is the ability to know the infrastructure well enough to anticipate the company’s needs and manage tasks in order to make them a success.

What a typical day looks like:

• Ensure effectiveness of Corporate WAN, LAN, DNS, Shielded shopfloor, ACL, NetAlly, Radius, Wireless LAN and Zoom voice services and coordinate with the proper management based on global defined standards.
• Support and implement short- and long-term strategic plans to make certain network/telecom capacity meets existing and future requirements.
• Monitor and identify capacity and performance plan for telecom traffic to ensure continued, uninterrupted operation of data and telecom systems Implement, and maintain policies, procedures, and associated training plans for network/telecom resource administration and appropriate use.
• Responsible for the maintenance, troubleshooting, access, and backup for enterprise-wide network and voice infrastructure.
• Participate in project related task during any M&A activities, divestitures, and new deployments of sites.
• Manage system documentation, including configurations and backup procedures.
• Ensure optimal operations of infrastructure and its associated software, call management systems, interactive voice response, and video conferencing systems.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
• Work alongside a contingent of global network/telecom managers, supervisors, analysts, and technicians, and when necessary to resolve issues and support IT’s SLA and goals related to Mean Time to resolve and repair.
• Support the process for analysis, diagnosis, and resolution of data and telecommunications problems for end users; oversee and implement corrective solutions.

The experience we’re looking to add to our team:

• Typically requires a minimum of 5 years of related experience.
• Demonstrates advanced functional and technical skills and basic people and/or process management skills. Demonstrates advanced/ thorough knowledge of the function and Flex business.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Knowledge of business theory, business processes, management, budgeting, and business office operations.
• Demonstrated ability to apply IT in solving business problems.

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Bonuses

SR89

Job Category

IT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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