Application Support Analyst

Job title:

Application Support Analyst

Company

AXA

Job description

At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper.As a future Business Analyst, you will report to our Dimension Support Manager for Front Office & Trading and you will be part of the Technology – Engineering & Simcorp team.DISCOVER your opportunityAs a Business Analyst you will be primarily responsible for supporting the Simcorp Dimension platform and modules used by all Front office & Trading departments. This role will involve direct interaction with Fund Managers, Traders, and financial analysts across the front and middle office.Your role and responsibilities will notably include:1- Daily Follow-up

• Providing technical and business support on the SimCorp Dimension platform, addressing issues raised by front office users.
• Undertake daily operational checks, investigating and resolving any problems identified.
• Answer, evaluate and prioritize incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with investment systems and where required, implement relevant steps to prevent re-occurrence.
• Follow strictly the procedures to send service requests to the editor and to escalate issues.

2- Collaboration

• Functional requirements gathering from the front, middle and back-office investment management system users.
• Liaise with Technology squads (Product Owners and Product Managers) to implement long term solutions.
• Collaborate with third party vendors as required, in accordance with agreed standards and procedures.

3- Customer

• Build credible, trusted advisor relationships with the business and assist with issues as they arise, logging and tracking them in call logging tools.
• Communicate with the users on system/module availability / future evolutions using the standard templates.
• Provide training to clients when processes change, or new functionality becomes available.
• Implement and operate regular end user activity monitoring for the given application.

4- Process

• Ensure appropriate change management processes are implemented to benefit users.
• Study and propose tactical solutions as required.
• Contribute to business requirements gathering and write user stories.
• Produce user and functional procedure guides.
• Ensure compliance with all information security policies and proactively look for advice for new scenario as they arise.

5- Business Knowledge

• Good finance knowledge of multiple security types, equities, derivatives, fixed income and foreign exchange and an understanding of the full trade lifecycle from initialisation to settlement.
• Maintain market awareness and propose new solutions/approaches to the business, building on a foundational knowledge of the process and data flows in use.
• Provide expertise in technical/functional analysis to drive business process change.

6- Assist in the context of projects impacting SimCorp Dimension

• Analyse existing processes
• Gather business requirements.
• Write functional specifications.
• Contribute to the testing phase for new versions and/or new tools.
• Participate actively on the yearly upgrade of SimCorp Dimension and on any patch release (qualification, regression tests, etc.)

#LI-JB1QualificationsSHARE your unique expertiseWe Welcome Different Combinations Of Skills And Experiences.Experience:

• Degree in Computer Science, Engineering, or a related field.
• Minimum 5 years’ experience, preferably within the Asset Management industry
• Experience in the financial industry, ideally in asset management, Equities, Fixed Income
• Good understanding of regulatory requirements and their practical application
• Experience with buy side systems such as Simcorp Dimension, Thinkfolio, or other OMS/EMS/Compliance systems
• Previous experience of work in an Agile environment (Scrum / Kanban)
• A strong technology background working with service logs, dashboards, and automation tools.
• Ability to read and write SQL queries is desirable.

Technical skills

• Ability to research and implement procedures
• Strong analytical and problem-solving skills to identify and mitigate problems
• Good understanding of regulatory requirements and their practical application
• Strong organizational and project management skills
• Good communication skills, both oral and in writing, with the ability to work across different jurisdictions and with stakeholders across different parts of the firm
• Good language skills in English. French language skills would be a plus
• Ability to read and write SQL queries is desirable

Soft skills

• Good judgment and ability identify issues and escalate them as appropriate
• Good influencing and relationship building skills
• Pragmatic and common-sense approach to solving business problems
• Self-starter with ability to multi-task
• Ability to work under pressure and to manage and deliver to deadlines
• Highly driven and motivated with a can –do attitude and with a desire to drive change in the organization
• Ability to build business relationships
• Proactive – provides effective solutions
• Capacity to influence and convince
• Strong ethical values
• Ability to navigate complex/ changing environments

We would love to know more about you. Let’s connect! Send us your resume.

Expected salary

Location

London

Job date

Fri, 23 Feb 2024 23:04:37 GMT

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