Application Support Specialist

Job title:

Application Support Specialist

Company

Accenture

Job description

Accenture is seeking a highly motivated and experienced Tech Support Specialist to join our dynamic team. As a Level 9 Support Specialist, you will be responsible for providing advanced technical support for business-critical applications and cloud-based solutions. You will work closely with cross-functional teams to ensure seamless operation, performance, and reliability of applications and services.
This role is ideal for professionals with a strong background in MSSQL, Windows-based environments, and application support, combined with excellent problem-solving and troubleshooting abilities.Key Responsibilities:

• Provide L2/L3 level technical support for enterprise applications across production and non-production environments.
• Monitor and maintain Windows Services, IIS-hosted applications, and scheduled jobs.
• Troubleshoot and resolve issues related to MSSQL databases, application performance, and system errors.
• Analyse logs and diagnostics, including Elasticsearch/Kibana dashboards, to identify root causes.
• Manage Windows Firewall configurations and related security settings as per application requirements.
• Automate routine support tasks using PowerShell scripts and batch files.
• Collaborate with development and infrastructure teams for incident resolution and enhancements.
• Participate in change, incident, and problem management processes as per ITIL best practices.
• Document support procedures, known error databases, and SOPs for knowledge sharing.
• Provide on-call support and assist during production deployments and patching activities.

Required Technical Skills:

• MSSQL (T-SQL, performance tuning, job monitoring, backups & restores)
• Application Support (IIS-hosted apps, log analysis, service health monitoring)
• Windows Services (start/stop, recovery, dependency management)
• Elasticsearch/Kibana (log search, indexing issues, basic query creation)
• Windows Firewall (port management, inbound/outbound rule configuration)
• Basic Troubleshooting (network, OS-level issues, application performance)
• PowerShell (automation scripts, log parsing, system monitoring)

Required Technical Skills:

• Experience supporting applications and infrastructure in on-premises Windows environments.
• Familiarity with on-prem deployment tools and scripting (e.g., PowerShell, batch scripting, task scheduler).
• Understanding of Active Directory, Group Policy, and networking fundamentals in enterprise environments.
• Experience working in Agile/Scrum or ITIL-aligned support frameworks.
• ITIL Foundation certification preferred.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities under pressure.
• Collaborative mindset and proactive approach to support and incident handling.

About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementAll employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Expected salary

Location

Northside Dublin

Job date

Sun, 25 May 2025 03:29:48 GMT

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