It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.
We are looking for a new Associate Senior Telecom Engineer to join our fun, close-knit team that’s respectful of everyone and committed to your continued growth and success!
You will be part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX’s customer telephony solutions. Specifically, you will be responsible for the configuration and set-up of new customer telephony programs, maintaining and updating existing telephony programs, researching and analyzing program routing plans, and working directly with our vendors.
The ideal candidate will have high attention to detail, good technical acumen and is a problem-solver.
What you’ll get:
- Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
- Real rewards. We offer competitive and transparent pay practises, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
- Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
- Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
- An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.
- Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.
What you’ll do:
- Provide testing services for international telephony architecture to validate connectivity and performance for inbound services
- Validate calling plans have correct terminations and have been properly set up in appropriate program setups
- Develop submission mechanisms to identify testing requirements to various vendors and internal resources
- Develop and maintain reporting structures for communicating test results to internal and external customers
- Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols
- Track and maintain open issues through resolution
- Work with other members of the Telecom group to implement continuous improvements through best practices and maintain best-of-class telephony offerings for each operational country
- Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines
- Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage
- Participate in special projects or other responsibilities as assigned
What you’ll need:
- 2+ years of customer service experience; telephony administration experience preferred
- Demonstrated ability to manage non-technical investigations, identify problems, and provide timely and efficient solutions
- The ability to manage conflict effectively, high attention to detail, excellent follow through, reliability and prioritization skills
- Proficiency in Microsoft Windows and Office
- A demonstrated ability to manage changing priorities and execute efficiently within a dynamic and evolving organisation
- Skilled in working with customers to gather requirements and translate business needs into technology solutions
- Ability to drive results through your job competencies of product and industry knowledge (service), technical aptitude and technical problem solving
- Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust
Our side of the deal:
We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.
- Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
- The starting pay for this role is 850,000 INR per annum.
- Pay progression based on your performance.
We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.
We’re an equal opportunity employer, including all disability and veteran status.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
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