Automation Tester with Contact Center/IVR Testing Exp.

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. We are seeking someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. Cognizant is right where you belong!

About Cognizant’s QEA Practice:

We are the largest Quality Assurance Practice Globally servicing 800+ Clients including 50+ clients in the Fortune 100. We bring industry-leading vision and expertise to help with the Quality Engineering transformation journey for our reputed clients. We provide Next Gen QA offerings like System Modernization assurance, Business Process Assurance, Quality Engineering, Cloud Platform Assurance, Customer Experience Assurance and Robotic Test Automation. We have been ranked #1 for Market Impact by Everest Group four times in a row and ranked #1 for completeness of vision, test advisory and Digital Business Assurance in Gartner Magic Quadrant!

Role Overview: We are seeking an experienced Automation Tester with over 5 years in automation testing, specifically for contact center applications and Interactive Voice Response (IVR) systems. The ideal candidate will design and execute comprehensive test plans, develop automation scripts and validate the functionality, performance, and user experience of Contact Center and IVR applications. You will work closely with the development and QA teams to ensure that all IVR systems are performing optimally, ensuring a seamless experience for end-users and customers.

What you’ll do:

• Design test automation scripts for UI, Web Services and APIs.
• Design and execute test plans and cases for IVR systems.
• Collaborate with development and deployment teams to ensure seamless integration of IVR systems with other platforms.
• Use testing tools like ALM for tracking and managing testing activities, ensuring comprehensive test coverage and documentation.
• Provide regular status updates and testing reports to stakeholders.

What you bring to the role:

• Overall 5+ years of automation testing with focus on contact center applications, UI and API’s.
• Minimum of 2 years of experience in Contact Center/IVR automation testing and able to build automation scripts independently.
• Proven experience with Contact Center or IVR applications including test case creation and execution.
• Must have strong experience in test automation framework and tools (eg; Selenium,Cucumber).
• Must have hands-on experience with testing API’s using tools like Postman, RestAssured, Karate.
• Experience with Agile software development methodologies and QA responsibilities within an Agile Scrum Team.
• Experience with banking and financial domains is a plus.

Hybrid Working Arrangements:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Halifax, NS location. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various well-being programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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