FIRST COMMUNITY BANK OF THE OZARKS
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Tellers verify a customerand#39;s identity and financial information before processing a transaction. Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments. Duties Tellers typically do the following: * Count the cash in their drawer at the start of their shift * Accept checks, cash, and other forms of payment from customers * Answer questions from customers about their accounts * Prepare specialized types of funds, such as travelerand#39;s checks, savings bonds, and money orders * Exchange dollars for foreign currency * Order bank cards and checks for customers * Record all transactions electronically throughout their shift * Count the cash in their drawer at the end of their shift and make sure the amounts balance Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customerand#39;s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel. In most banks, tellers record account changes using computers that give them easy access to the customerand#39;s financial information. Tellers also can use this information when recommending a new product or service. Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.
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