Bilingual Call Center Representative – (French/English)

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

This role is open to applicants residing in Ontario. Bilingual positions have the option of working in-office or remotely.

What you’ll do 

Roles we are currently sourcing for: 

Customer Relationship Representatives: 

• Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience
• Offer products and services to our customers solidifying their relationship with us, driving sales and business goals

Credit Services Representatives: 

• Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts

Fraud Monitoring Representatives: 

• Review individual credit card transactions which are identified to be at risk for fraud losses and initiate appropriate actions to mitigate losses to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations 

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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