Bilingual Call Centre Representative

As a member of the Chubb Group of Insurance Companies, Combined Insurance offers products in North America. We take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future.

With a positive spirit and a vision to make the world a better place, W. Clement Stone founded Combined Insurance in 1922 opening his first office in Chicago, Illinois. Expanding into Canada in 1956, our rich insurance history and Mr. Stone’s legacy remain key drivers of our company culture.

Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Our continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.

We are actively looking for a dynamic individual to join the Combined Insurance Canadian team as a:

Bilingual Call Centre Representative

Department: Call Center

Reporting to: Manager, Call Center

Location: Canadian Headquarters – Markham, Ontario

Schedule: Full time – 40 hours/week

PRIMARY DUTIES

• Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.)
• Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference
• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner
• Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits
• Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers
• Take and support phone enrolments
• Ensures timely and accurate assignment of cases for resolution to the appropriate departments.
• Produce literature fulfilment and notes to the adjustors.
• To continue training/developing with all aspects of the job, product as well as procedures.

QUALIFICATIONS REQUIRED

• 2 years of relevant work experience preferred
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Excellent communication and Interpersonal skills
• Outgoing and engaging conversation skills
• Sales acumen a plus
• Effective listening and problem solving skills
• Professional demeanour
• Efficient in Microsoft Office
• Bilingual, English and French
• Excellent verbal communication skills (in both French and English) are necessary.
• Must be detail oriented, analytical and possess excellent Customer Relations skills.
• Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance.
• This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday.

Please visit us at www.combined.ca or follow us on LinkedIn to learn more about our company, our mission, vision and values and to view our current opportunities.

Combined Insurance is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise Human Resources in a timely fashion if accommodation measures are needed to enable you in a fair and equitable manner during the selection process. Information received relating to accommodation measures will be addressed confidentially.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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