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Department: Corporate Marketing
Office Location: Laval, QC or Mississauga, ON or Edmonton, AB
Languages: English and French (oral and written)
WHAT DO WE DO?
We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE
We are currently searching for a Bilingual Customer Concierge under the supervision of the Customer Care Supervisor, the CC constantly strives to provide an exceptional customer experience to our customers. Making up a core component of the John Brooks Sales Team, the CC will demonstrate a passion for learning and continual improvement of the customer experience. As well, the position is responsible to ensure all customer inquiries and issues/problems are resolved within the specified timeframe, thus, maintaining high customer satisfaction. Our ideal candidate is someone who demonstrates a high level of initiative, rigor and passion for great customer experience.
DUTIES & RESPONSIBILITIES
Ensure a timely, and professional response to:
Provide a superior customer experience by:
Other:
Requirements
Essential:
Desirable:
WORK ENVIRONMENT
Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
Benefits
Canadian founded and owned[KH1] , John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU?
FUN FACTS
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.
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