Bilingual Customer Service Agent (Care Coordinator)

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

VitalAire is currently recruiting a highly energetic and motivated Bilingual Customer Service Agent (Care Coordinator) for our Moncton care center. The Customer Service Agent provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

• Answering large volume of calls in a timely manner
• Identify customer needs, clarify information, research issues and provide resolutions 
• Creates and updates customer electronic files for Customer Management and scheduling systems
• Maintains integrity of client file information by electronically documenting both written and verbal correspondence 
• Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
• Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
• Handling customer complaints; receiving and reporting incidents in the electronic systems
• Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
• Conduct outbound calls as required to complete or update client files
• Performs other Customer Service related activities as required 

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Are you a MATCH?

Here’s what you will need

• High School Diploma – background or experience in Customer Service/Medical Office 
• At least one year of experience in a similar role
• Google Docs, Sheets, Gmail applications and Microsoft applications
• Keyboarding Skills (+45 wpm)
• Strong experience with data management
• Marketing and Sales skills are an asset
• Bilingual is an asset

Here’s why you should join

• Competitive total rewards: Salary, bonus, flex benefits & pension plan
• Growth opportunities: Upward mobility, career progression, and tuition reimbursement
• Work/life integration: From standard hours to personal time off, we encourage life outside of work
• Inclusive workplace: Bring your whole self to work as you learn and grow
• Meaningful work: Do work that matters
• Awesome team: Teamwork and connection power our business
• Global collaboration: Collaborate near and far by being part of a global leader
• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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