Bilingual (Fr/En) Call Center Representative

Bilingual (Fr/En) Call Center Representative

One of TEKsystems clients (One of Canada’s Top 5 Banks) is looking to add top talent to their Technical Assistance team within the bank. TEKsystems is actively interviewing for this role and encourage those ready to make their next career move to apply. We are looking to hire for enthusiastic customer service professionals with experience in browser technical troubleshooting that have great problem solving skills, customer centric mindset and want to develop their career in the banking and finance industry.

This role is a 12-month contract that can enhance someone’s professional career through networking and continue to gain valuable banking sector experience! If you are passionate about delivering exceptional customer service, attention to detail and organization, you could build a long term career as a highly knowledgeable professional with our client. This position has a high potential to move into an extension of contract with the bank given good performance. This could open doors for future career advancement within the bank!

Description

The main function of a Bilingual Call Center Representative (BCCR) is to provide technical assistance to computer system users. A typical BCCR is responsible for answering questions or resolving computer problems for clients in person via telephone or from a remote location.

Candidate Value Proposition:

The successful candidate will have the opportunity to work hybrid where they are only asked out come in 2x a month. Team provides wide range of support and opportunity for growth.

Typical Day in Role:

• Answer user inquiries regarding computer software or hardware operation to resolve problems typically of a lower – high complexity level
• Troubleshooting customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
• Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Requirements:

• Bilingualism in both French & English (Full proficiency in both languages in reading, writing and speaking).
• +2 years of call center experience (within the last 6-months)
• +2 years of browser troubleshooting practices
• Knowledge of computer software such as configuration management software, desktop communications software and operating system software.
• Minimum High School Diploma (Post-graduate diploma or Degree is considered an asset)
• Strong Verbal and written communication skills
• problem solving skills
• Excellent customer service skills
• Empathy finesse and interpersonal skills.
• High ability to work independently and manage ones time.

Considered an Asset:

• Previous Help Desk or Contact Center experience
• Technical Help Desk Experience

Scheduled Hours:

Monday – Friday

Either 9:30 a.m. – 5:30 p.m. or 10:30 a.m. – 6:30 p.m. with a late shift coverage required on a rotation basis every 6 weeks: 12 p.m. – 8:00 p.m.

Pay and Benefits

The pay range for this position is $26.00 – $26.00/hr.

Workplace Type

This is a hybrid position in Toronto,ON.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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