Bilingual (French/English) Customer Service Agent (Temp-to-Perm)
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Role Overview
As a Customer Service Agent, you will contribute to Sirva’s success by serving as the first point of contact between Sirva and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.
What You’ll Be Doing
Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
Effectively solve customer inquiries
Ability to communicate clearly when handling different topics
Identify customers’ needs, understand and clarify the information
Research every issue to provide solutions
Collaborate with your team and other team members to solve problems and share knowledge
Build sustainable relationships and engage customers by going the extra mile.
Ability to assume additional responsibilities and work flexible hours as required
Work with minimal supervision in a fast-paced environment
Perform various administrative tasks to support the Contact Centre
What You Bring to Sirva
High school diploma or equivalent
Previous experience in a customer support role through a contact center preferred
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Bilingualism is an asset
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Key Competencies:
Excellent verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Tech savvy
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Other Information:
Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the Sirva Company Security Officer (CSO) (Candidates need to have 5 years of verifiable history of living in Canada.)
What Sirva Offers
Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development