Bilingual Specialist, Incident Reporting Centre

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crimes & Fraud Mgmt

Pay Details:

$59,500 – $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

Overview:

The Physical Security – Incident Reporting Centre (IRC) Canada, Europe and Asia-Pacific Specialist is a 24/7/365 business responsible for satisfying the safety and security needs of TD Bank for the protection of employees, visitors, vendors, and assets as required. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Shift Lead on duty regarding critical incidents and security related events.

Hours/Availability Detail:

• Rotational (Days/Nights) 12-hour shifts with every other weekend off
• Must be able to work holidays if scheduled as this is a 24/7/365 operation.
• Must be able to work onsite in Toronto, Ontario – This is NOT a remote position

Who You Are:

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of TD’s vision, mission and values.

• dependable, and take pride in developing your knowledge and expertise to consistently deliver strong performance.
• flexible and thrive in an environment of change. Consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
• thrive in a dynamic and time-sensitive environment.
• able to take complex information and communicate it in a clear and easy to understand manner.
• passionate, engaging and have a desire to consistently and compassionately deliver superior experience.
• enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Job Requirements:

• Monitors for and identifies threats, trends and incidents that could negatively impact the security of TD Bank personnel, facilities, operations, and reputation
• Responsible for detailed report writing that will involve an in depth understanding of critical incident escalation
• Handles sensitive and confidential information with limited supervision
• Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes
• Coordinates security guards as needed
• Actively monitors and facilitates the occurrence of security related incidents
• Assesses threats based on incoming data and makes decisions based on findings
• Participates in numerous Physical Security projects including – Physical Security technology, video monitoring and retrieval
• Monitors access control systems and takes actions in response to an alarm, breach, or malfunction
• Appropriately responds to security operations notifications and requests made by internal and external parties
• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency
• Conducts open-source research to answer specific questions and develops intelligence products
• effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving.
• Understand and apply operating policies and procedures
• support the timely and accurate completion of business processes and procedures
• support and participate in process improvement opportunities
• participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• participate in personal performance management and development activities, including cross training within own team
• keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• contribute to a fair, positive and equitable environment that supports a diverse workforce
• act as a brand champion for your business area/function and the bank, both internally and/or externally
• Performs other duties as assigned

Formal Education, Experience, and License Requirements:

• College Diploma with progressive work experience
• A minimum of 2 years of relevant work experience in a modern and large 911 Call Centre, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, Global Security Operations Centre (GSOC) or similar environment
• Ability to work within a 24-hour department with a rotating schedule
• Shift work experience in a 24-hour operation preferred
• Strong Customer service and communication; Call center/phone experience preferred
• Strong documentation, investigative, and report writing skills
• Intermediate computer skills
• Strong attention to detail
• Demonstrated proficiency with Microsoft Office and other PC-based programs
• Personal presence, intellect, energy and drive to succeed in a high-performance environment
• Comfortable with ambiguity and working with large amounts of data and information
• Ability to prioritize tasks while working with competing priorities
• Ability to collaborate in and support a team environment
• Ability to work independently
• Ability to plan and successfully complete tasks within specified timelines
• Ability to solve problems

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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