Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Come join our team!
What You’ll Do:
Provide “first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
Interpret and identify the customer’s needs and respond appropriately and professionally.
Acquire relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
Take ownership of customer relations through service and dedication to follow through.
What You’ll Bring:
Fluent in both French and English written and oral.
Previous Customer Service experience – preferably in a call center environment.
Ability to multi-task in a fast-paced space.
Quick to adapt to an evolving surrounding.
Professional telephone/email talent and etiquette.
Proficiency in word processing, excel and various web-based programs/Windows applications.
Clear and concise encouraging communication and interpersonal skills.
Analyze and resolve customer concerns (problem solving skills).
Attendance and punctuality are essential for this role.
1-2 years’ experience in a contact center environment.
Excellent telephone manner and communication skills.
Prior customer service experience in a similar role.
What you’ll get:
The salary band for this position ranges from $38,800 to $72,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Outstanding Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs passionate about gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Hybrid flexible work model
Expectations: Contact Center Hours are Monday – Friday from 7:00 am – 5:00 pm.
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.