Business Analyst in Birmingham, United Kingdom

Business Analyst

Job Req ID: 33895

Posting Date: 28 May 2024

Function: Business Services & Operations

Unit: Networks

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with great benefits

Why this role matters

This role helps ensure that transformational security projects across the business are aligned with the security strategy and implement effective controls that mitigate physical and cyber security risks. The aim is for BT Group security risk to sit within the minimum and maximum risk appetite. The role ensures that projects are delivered and change is embedded so that benefits are realised and measured.

You’ll have the following responsibilities

• Accountable for the Business Analysis within a project, programme or work stream.

• Working with the project manager to Identifying key stakeholders for the new solution.

• Working with the project manager to confirming/determine the objectives of the new solution.

• Analysing and documenting the current solution, identifying any problems.

• Producing requirements documentation to a high standard that meet stakeholder needs, using requirements modelling techniques as appropriate. This should include acceptance criteria for the new solution.

• Managing the requirements throughout the project lifecycle; ensuring effective scope control and ensuring solution compliance to requirements is tracked through delivery & testing to implementation

• Designing and documenting high level operational processes for the new solution. Consulting with the solution architect and designers.

• Working with operational stakeholders to design and document low level operational processes for the new solution, identifying new and impacted processes. Coordinating with the solution architect.

• Planning and documenting the transition from the current solution to the new solution. Consulting with the project manager and the solution architect.

• Developing comprehensive end-to-end test cases. Consulting with the solution architect.

• Carrying out training sessions and workshops for relevant teams.

• Overseeing the transition/implementation of operational processes.

• Ensuring embedding of operational process and carry out periodic checks.

• Providing updates and reports to the project manager.

• Leading meetings, facilitating workshops and delivering presentations for a wide range of audiences, demonstrating consistently high quality of communication and influence, at all levels to director.

• Developing cross-functional relationships both within and outside the organisation.

• Travelling as and when required to BT sites to meet with project stakeholders and attend workshops.

You’ll have the following skills and experience

Skills

• Significant experience of business analysis in a multi-disciplined and commercial environment

• Demonstrate excellent knowledge and practical experience with a variety of Business Analysis tools and techniques

• Excellent management of stakeholder relationships at all levels

• Proven strong communication and influencing skills and a collaborative approach.

• Strong problem solving and conflict management techniques

• Able to work independently on ill-defined problems

• Demonstrable skills in presenting information effectively

• Demonstrable experience working on complex cyber security projects or complex IT projects

• Recognised business analyst qualifications e.g. BCS business analysis diploma.

Experience

MANDATORY

• Demonstrable experience in Business Analysis or related field

• Experience of business requirement definition, process design and associated Business Analysis methodologies

PREFERRED

• Good knowledge of business processes, capabilities, operations and technical environment

• Understanding of agile methods and their implications for project delivery

• Experience of working on high profile projects reporting to senior management and directors

• Experience of security transformation projects

Benefits

• Competitive salary

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

• Discounted broadband, mobile and TV packages

• Access to 100’s of retail discounts including the BT shop

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.