Business Analyst in Durham, North Carolina

Description

The BA works to identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies. The BA works to solicit, identify, and document business requirements, address usability concerns, document solutions and process flows, and train solutions. As a member of the Enterprise Solutions team, the BA plays an integral part of the solution process, and ongoing systems support and will collaborate closely with technical developers to implement the requirements and provide necessary guidance to testers during QA process. The BA will act as the SME for multiple IFS modules and other Software that support business processes and will partner closely with the operational business of all divisions within PowerSecure. The BA will assist with the definition of reporting and KPI’s and will serve a pivotal role, as the liaison between the business and the technical team in the design of key dashboard/KPI analysis in order to provide actionable analytical tools to the business.

Minimum Qualifications:

• Bachelor’s Degree in a related field or demonstrated equivalent experience

• 4+ years IFS experience including version 10; 10 years industry experience

• Experience supporting IFS implementations, upgrades and data migration is required.

• IFS expertise in a minimum of at least 1 or more modules

• SQL and data migration experience required

About Us

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team! (https://cloud.3dissue.com/205953/206237/242401/HR-9-14-2020/index.html)

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

• Medical, dental, vision and life insurance coverage

• Competitive pay and a matching 401 (k) plan

• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)

• Flexible spending accounts/Health savings account

• Wellness Incentive Programs

• Employee Referral Program

• Tuition Reimbursement

  Knowledge, Skills and Abilities

• Communication

o Listens to user to understand key aspects of requirements gatheringo Prepares written business correspondence that is coherent, grammatically correct, effective and professionalo Clearly articulate verbal ideas and thoughtso Excellent communication with a strong customer service focuso Excellent organizational skills, with a disciplined approach to implementation, support and documentation.o Strong attention to detail.

• Technical Understanding

o Understands basic internet and client/service architectureo Must be proficient in Microsoft Office Suiteo Basic understanding of SQLo Experience with an integrated ERP system – specific experience with IFS required

• Problem Solving

o Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needso Generates innovative solutions by approaching problems with open mindedness, using existing information to its fullest potential, while considering the connectedness of the entire ERP solutiono Ability to translate business processes into recommended best uses of software functionality.o The ability to self-learn and manage engagements with business users and senior management is essential.o Strong problem-solving skills and the ability to question / listen to user concerns and develop solutions using our systems to meet user needs.o Ability to work independently and with cross-functional teams in a fast-paced environment, A strong team player able to build relationships and work closely with peers and customers, with a high degree of self-management and able to self-direct. with minimal supervision.o Display willingness to make decisions; exhibit sound and accurate judgment, include appropriate people in

Duties and Responsibilities

• Assist with the daily management of operational functions of the Enterprise Solutions Team including reporting processes, information flow, and resolution of system errors.

• Provide both day-to-day and strategic support as a critical partner to the business, enabling expansion in the usage and maturity of the of the software solutions utilized by the business.

• Primary accountability to guide users through process design, system changes, and leveraging ERP to maximize business enablement.

• Design, develop, implement and support business processes and solutions in ERP that will enable the business to function at high-quality, consistent standards; Help the business to get maximum value out of the core ERP system.

• Direct development and support of user-facing ERP configurations, including but not limited to Custom Objects, Crystal Reports, Saved Searches and Lobbies.

• Train business users on Software Applications and other business processes as required.

• Change management, ownership and guidance for business testing when new software releases, critical fixes and other changes are required.

• Provide documentation support for requirements gathering, process analysis, gap analysis, design of new functionality, and testing.

• Develop periodic project progress reports for initiatives undertaken by AT team.

• Directly support users with system functionality/problems as needed.

• Manage written communications between stakeholders and internal business units.

• Manage and maintain content management and control processes and tools

  Professional Qualities

• Leadership

o Displays a positive, proactive ownership attitudeo Demonstrates flexibility in day-to-day worko Sets high standards of performance for oneselfo Possesses strong negotiating and motivational skills, with the ability to envision the end state, influence others, and enhance collaboration at every level to boost program productivity

• Teamwork

o Establishes harmonious working relationships with team memberso Appreciates each team member’s contributions and values each individual member

• Client Management

o Values internal and external clients and responds to their needs as they ariseo Establishes effective working relationship with clientso Follows established communication guidelineso Uses good judgment in what and how to communicate with clientso Establish and maintain good relationships to support effective collaboration and position oneself as a crucial partner to the business.

PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is not open to third party recruiters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Operating Company: PowerSecure