Business Analyst in Redhill, United Kingdom

WTW’s Outsourcing Business provides outsourced health and welfare, defined benefit (DB) and defined contribution (DC) plan, administration services to clients covering the day-to-day management of health and welfare and pension plans. Our work touches the lives of millions of people.

This is an exciting opportunity to join Outsourcing GB, as a Business Analyst within the Business Solutions function.

You will be responsible for managing the gathering of business requirements for assigned complex projects. You will be joining a large team with diverse skills and experience, the job requires a motivated person who is experienced in taking responsibility, who can independently deliver results on both a generic product level as well as client specific projects.

The Role

• Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, task, and workflow analysis.

• Analysis of proposed new initiatives assigned by the Business Analyst Lead with production of cost benefit analysis documents including the gathering of estimates for said initiative.

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs.

• Proactively communicate and collaborate with external and internal customers to understand information needs and functional requirements and deliver the following artefacts as needed: Project Request Form, Business Requirements Document and Use cases.

• Successfully engage in multiple initiatives simultaneously.

• Collaborate independently with users to define concepts and under directions of project managers.

• Produce documentation for new initiatives ensuring the users understand the functionality and know how to use it.

• Helps team self-manage towards development and innovation, guided by the stakeholders’ expectation.

• Contributes to team innovation activities, requested prototyping or research and development activities.

• Understand the product vision and business needs for a successful, low-defect, on-time product release.

• Work in a collaborative manner within a high-pressure environment to develop key relationships

• Builds and support a culture of trust and transparency where collaboration is fostered within the Scrum teams and with the Program and Product Managers to work towards a common business goal.

• Supports team members across geographical locations.

• Considers any risks and issues associated to the initiative.

• Takes a proactive interest in Community of Practice for their own continual learning.

• Serve as a champion of quality for their scrum team and helps support the BA Community of Practice, knowledge sharing sessions, lunch & learn and other learning sessions.

What can we offer you? As a reward for your efforts, an industry standard salary and benefits package is offered along with potential progression opportunity, support, and further training. Although this is a full-time role, we are open to discussing flexible work arrangements for the right candidate.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

The Requirement

• Experience working in Pensions or Financial Services industry.

• Strong analytical and critical thinking skills.

• Knowledge of a range of project and system delivery methodologies.

• Knowledge or experience with various process improvement methodologies.

• Flexible and “can do” approach.

• Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers, and subject matter experts.

• Manages the evaluation of proposed new initiatives in a timely fashion using the company’s vision and goals as a reference point. Accurately reports progress into the (Transformation Management Office) TMO function.

• Champions the use of acceptance criteria to underpin a requirement.

• Manages the production of Business Requirements Documents for approved initiatives ensuring that the requirements gathered tie back to the scope and objectives of the approved initiative.

• Actively advances skills through participation in online, instructor-led or self-taught training.

• Actively practices emotional intelligence (empathy, self-awareness, self-motivation, self- management) on project teams and throughout the enterprise.

Equal Opportunity Employer

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